Critical error on activating Brizy

Rae Chan

• May 07, 2021 12:14
• Edited

When I activate the Brizy, the screen shows the below error both website and WordPress admin screen. 

"There has been a critical error on this website. Please check your site admin email inbox for instructions.

Learn more about troubleshooting WordPress."

Brizy works fine on the previous version, but shows this error after update to the version

WordPress 5.7.1

PHP 7.4.3

 

 

 

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  Alex

  • May 07, 2021 14:16

  Hi,

  Can you please confirm you have this issue with the latest Brizy versions - Free 2.2.13. and PRO 2.2.9?

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  Rae Chan

  • May 07, 2021 14:23

  Hi,

  This issue has happens when I updated the version from Brizy 1.0.81 to 2.2.13. I haven't activate the PRO 2.2.9 yet. I restored 1.0.81 now.

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  Alex

  • May 07, 2021 14:38

  We can only offer support for the latest versions so please activate Brizy Free 2.2.13. and PRO 2.2.9  and if the problem persists we will create a private ticket and inspect the problem on your dashboard. 

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  Rae Chan

  • May 07, 2021 14:48

  I can version up anytime when can you inspect the issue? 

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  Alex

  • May 11, 2021 10:37

  Yes, please update the plugins, and if the problem persists, I will create a private ticket for you. I recommend that you backup before the update. You can also put the site in maintenance mode as long as the problem is inspected.

   

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