Accordion not working on mobile devices

Marco Alonso

• May 06, 2021 20:38

Hi, 

I'm using a few accodion elements on different pages on my site and they seem not to be working (or even showing) on mobile/tablets devices. They only show on desktop. I have both Brizy Pro 2.2.9  and Brizy 2.2.13 installed. I've already tried putting a new accordion on a totally new and clean page, but it's still not showing on mobile. How can I proceed? 

Thanks in advance. 
URL:
https://pronokal.com.br/estudos-cientificos-pronokal/

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  Sandra Prunici

  • May 07, 2021 12:08

  Hi,

  Thank you for all these details. Could you please open this page in tablet and mobile mode and check if the accordion element is displayed here? If you didn't see in the editor mode of the tablet and mobile mode, could you please check if you didn't hide them for these devices? If they are hidden, I could recommend set them as visible. See here how you can check if the accordion is hidden and how to set it as visible.

  Best regards,
  Sandra

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  Marco Alonso

  • May 07, 2021 12:34

  Hi,
  
  The accordion does not show on editor mode on both mobile and tablet devices as well. They are not hidden, both of them are set to show on these devices. I've tried adding a new accordion and still doesn't work. It's not specific to a page that it's not showing. The accordion does not show on ANY page at all on tablet and mobile devices (editor mode or page published).
  
  Thank you

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  Sandra Prunici

  • May 07, 2021 14:49

  Hi,

  Could you please check if you have the latest Brizy Free 2.2.13 and Brizy Pro 2.2.9 version? Could you please temporary deactivate all external plugins (except Brizy Free and Brizy Pro) and activate a WordPress default theme? Do you have the inconvenience?

  Best regards,
  Sandra

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