Cant't open My Editpage in Project

Toshio Dazai

• April 30, 2021 08:07

Hello.
Could you check this out for me, please?
https://www.brizy.cloud/projects/5951051/get-editor-url

I am using brizy pro.
I'm very interested in this.

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• 

  Sandra Prunici

  • April 30, 2021 11:36

  Hi,

  Could you please send us the URL link of this site? This one https://jmp.sh/NDj8G3w. Unfortunately, we can't access the link you send us because it is from the editor mode.

  Also, could you please send us a screenshot or video of the problem you encounter? This will be very helpful too.

  Thank you!

  Best regards,
  Sandra

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• 

  Toshio Dazai

  • May 01, 2021 08:23

  Hi, Sandra.
  Thank for your reply.
  
  URL   https://yoshie004.brizy.site/
  
  This site is in production and I would like to open the data. Thank you for your cooperation.
  
  This is the view that opens the editor page.
  
  Viewing https://yoshie004.brizy.site/
  

   

  Viewing Projects

  
  
  
  

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  Sandra Prunici

  • May 05, 2021 10:07

  Hi,

  I'm sorry for the late response. I want to inform you that we addressed this issue to our developers and they are investigating it. When we will receive a notification from them, we will inform you too!

  Thank you!

  Best regards,
  Sandra

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• 

  Toshio Dazai

  • May 05, 2021 10:50

  Thank you. I look forward to hearing from you.  :)

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  Sandra Prunici

  • May 05, 2021 11:24

  Hi,

  We received a notification about this issue. Our developers could fix this problem and now all should work fine. Could you please check it too?

  Thank you!

  Best regards,
  Sandra

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  Rogelio Guzman

  • May 05, 2021 14:23

  Hello Sandra,

  I am having the same problem. How do I get it fixed?

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  Sandra Prunici

  • May 05, 2021 17:16

  Hi Rogelio,

  Could you please send us the URL of the site where you receive the same 404 error? This one https://jmp.sh/NDj8G3w.

  Thank you!

  Best regards,
  Sandra

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  Rogelio Guzman

  • May 05, 2021 20:12

  Here is the url

  https://theirtree.brizy.site/

  Thanks

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  Sandra Prunici

  • May 06, 2021 09:24

  Hi Rogelio,

  Thank you for the URL link. I informed our developers about this issue and they will investigate it. When we receive a notification from them, I will immediately inform you about this.

  Thank you!

  Best regards,
  Sandra

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  Rogelio Guzman

  • May 06, 2021 20:27

  Hello Sandra,

  Thank you for getting this fixed. Do you have any idea when this will get done?

  with great appreciation,

  Rogelio

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  Toshio Dazai

  • May 06, 2021 23:56

  Thank you Sandra.
  This is now working correctly!

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• 

  Sandra Prunici

  • May 07, 2021 10:30

  Hi Rogelio and Toshio,

  Thank you for updating us regarding this issue! Great to know that all is working fine now!

  Here was a problem with the connection of the site with the server and for this reason, the editor wasn't visible. Our developers reestablish this connection for your sites and all started to work fine. Unfortunately, at the moment, we can't say certainly what caused this problem but we are investigating it to prevent it happen in the future.

  Thank you!

  Best regards,
  Sandra

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  Toshio Dazai

  • May 10, 2021 03:33

  Dear Sandra

  Thank you for providing the details.
  I would like to use Brizy cloud for my work in earnest if possible. I hope it will be stable soon so that my clients don't have to worry about it.

  Thanks for your kindness!  (^^)
  
  

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