Brizy PRO

Maks Bobov

• May 16, 2021 09:32
• Edited

Hello there! I've paid for PRO version due to the subscription. The status of payment is PAID, but I still can't use PRO options

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  Permanently deleted user

  • May 17, 2021 10:41

  Hi,

  Thank you to getting in touch with us.

  Can you please verify if you log in Brizy Cloud login with the same email you used to purchase the Brizy Pro account. It is recommend to use the same account for log-in Brizy Cloud to create the connection with the Brizy Pro features from your Brizy account.

   

  Regards,

  Nelly

   

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  Maks Bobov

  • May 19, 2021 07:34

  Of course I use the same account!

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  Permanently deleted user

  • May 20, 2021 10:03

  Hi Maks,

  Thank you for all these details. We could fixed this problem and now you have access to the Brizy Pro features. Here, was an inconvenience with the cache for your account and now our team already solved it. Could you please check it?

  Regards,

  Nalea

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  Jenny Moller

  • June 04, 2021 04:08

  i am having the exact same problem! what do i do? 

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  Permanently deleted user

  • June 04, 2021 07:26

  Hi Jenny,

  Thank you for your message.

  I've checked your account and it's working fine, please log in to Brizy Cloud with the same email you purchase the Brizy Pro account. It is recommended to use the same account for log-in Brizy Cloud to create the connection with the Brizy Pro features from your Brizy account. Please confirm if everything is working at your end.

   

  Best regards,

  Nelea.

   

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  Maks Bobov

  • June 08, 2021 12:44

  Again the same situation! Every month!

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  Permanently deleted user

  • June 08, 2021 13:53

  Hi Mark,

  We are sorry for this inconvenience.

  The problem is fixed now.  I will create an internal issue and our developers will investigate this problem.

  Thank you in advance for your patience and understanding.

  Best regards,

  Nelea.

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