Keeps getting "This page needs a refresh. You’ve probably updated this page (or another page) in a different tab or browser."

ali babi

• April 29, 2021 00:30
• Edited

This is my first time using brizy, however have been playing around with it on this site for a while with no problems at all, but today i start getting the error message anytime i clicked update.

 

I have no idea if this is pertinent but i change my hero image from mobile view and when back to desktop view and clicked update and since then i have not been able to update without getting the error "This page needs a refresh. You’ve probably updated this page (or another page) in a different tab or browser." also in the background you see a small pop up "could save or publish"

 

I really love this plugin and will really really love to deploy this site with it, i will appreciate any help, thanks

 

 

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  Sandra Prunici

  • April 29, 2021 10:54

  Hi,

  Could you please check if you have the latest Brizy Free 2.2.13 and Brizy Pro 2.2.9 version? Could you please delete the site and browser cache?

  Thanks!

  Best regards,
  Sandra

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  ali babi

  • April 29, 2021 13:15
  • Edited

  yes i do have the latest version of brizy free 2.2.13.

  All i have done since i posted- perhaps it might help in solving the problem, it will be such a shame if a good builder such as brizy can't work properly. You can be the best on the market

   

  1. Went to wordpress.org and downloaded older versions... still same thing.
  2. Used a plugin called wp reset to reset the whole wordpress installation.. still same thing
  3. Increased WP memory limit to 512M. .. still same thing
  4. Install a plugin ... advanced db cleaner - cleaned db ... still same thing
  5. Had Litespeed cache installed, activated and purged all cache... still same thing
  6. Deleted plugin and reinstalled - still same thing
  7. Originally was using blocksy theme, change it to default twenty twenty one - still same thing
  8. Change browser, used microsoft edge and firefox - still same thing

  I have spent much of the day pulling my hair out to make it work, already was writing in my blog and discussing with peers about the new builder i found and will really love to make it work. Please help

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  Sandra Prunici

  • April 29, 2021 15:05

  Hi,

  Thank you for all these details! We would like to check this problem from your dashboard. Could you please send us the WP credentials to this site?
  I have created a private ticket for this request. You had to receive a notification regarding this by email. Could you send us in that private message the WP credentials to this site?

  Thanks!

   

  Best regards,
  Sandra

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  ali babi

  • April 29, 2021 18:39
  • Edited

  i replied the mail with admin access details to the site, and i attached a debug log incase seeing the error can help pinpoint the problem. Thank you

   

  Just incase, here is the content of my debug-

   WordPress database error Table 'mydatabase.wps5_brizy_logs' doesn't exist for query SHOW FULL COLUMNS FROM `wps5_brizy_logs` made by do_action('wp_ajax_brizy_remove_lock'), WP_Hook->do_action, WP_Hook->apply_filters, Brizy_Editor_API->removeProjectLock, Brizy_Admin_AbstractApi->verifyNonce, Brizy_Logger->error, Brizy_Logger->log, Brizy_Logger->write_log

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  Sandra Prunici

  • April 30, 2021 09:29

  Hi Ali,

  Thank you for the WP credentials and all these details. We need to investigate this problem with one of our developer. Please, allow us a bit more time. When we will have an update, we will immediately inform you too about it.

  Thank you!

  Best regards,
  Sandra

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  ali babi

  • May 02, 2021 17:39

  Hello sandra, how you doing.

  Its been two days and i have heard nothing. I understand that things can sometimes take time but it has been two day of radio silence. i will just like to know what is happening atleast. I appreciate the support and am sitting here waiting but i will like to know what something atleast. 

  I don't know the workload or the size of the workforce available to brizy but i'm stuck waiting and will appreciate anything i can be told. Thank you

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  Sandra Prunici

  • May 04, 2021 14:50

  Hi,

  I'm sorry for the late response. These days we celebrate Easter and for this reason, the support was limited. Some couples of hours ago, my colleague Natalia, already send you a reply in the private ticket. Could you please check it?

  Thank you!

  Best regards,
  Sandra

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