Page format changes by itself

Chris Kung

• April 28, 2021 03:22

Hi, 

My webpage seems to jumble its format by itself. The webpage address is https://www.de-tag.com .

It has happened many times and it seems that logging in to wordpress admin solves the issue. However the same thing will happen again after a few days. 

Thanks in advance.

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  Chris Kung

  • April 28, 2021 03:25

  This is what i'm currently seeing . 

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  Sandra Prunici

  • April 28, 2021 10:30

  Hi,

  Could you please give us more details about this problem? When did you encounter it? What were your previous actions on the site before encountering this problem? Did you migrate the site? What migration method did you use?

  Do you have the latest Brizy Free 2.2.13 and Brizy Pro 2.2.9 version? Could you please temporary deactivate all external plugins (except Brizy Free and Brizy Pro) and activate a WordPress default theme? Do you receive the same problem?

  Thank you!

  Best regards,
  Sandra

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  Chris Kung

  • April 28, 2021 10:49

  Hi Sandra,

  Thanks for this support. Am currently on Brizy Free 2.2.13 and running wordpress 5.7.1. The site is on an Astra theme. Just noticed that the Astra theme is not the latest version at 2.6.1 . Auto-update is not turned on.

  The content was migrated from an older version wordpress using All-in-One WP Migration and yes it looks like this problem comes after migration. I also notice that this problem happens to new pages created although the new pages created are basically cloned and modified from migrated pages.

  The site is now looking like how it intended again simply by logging into wordpress.

   

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  Sandra Prunici

  • April 28, 2021 14:25

  Hi,

  Thank you for updating us regarding this inconvenience. I can confirm that the site is looking correctly now. See here.

  Best regards,
  Sandra

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  Chris Kung

  • April 30, 2021 06:57

  OK hopefully it will stay this way and issue resolved by updating the themes. Thanks.

   

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  Sandra Prunici

  • April 30, 2021 11:33

  We hope this too! In case this problem will re-appear or you will have other questions related to brizy builder, feel free to ask us and we will be happy to help you!

  Best regards,
  Sandra

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