Emails don´t get to my inbox even though it says "Success" 😱

Ove Klintman

• May 13, 2021 09:50

Hi, tried a simple form on my landing page www.softcreatives.com and set it up as normal, but emails dont get sent even though is says it did...

Both Brizy Pro (2.2.10) and Astra is updated.

Its not in spam either.

One thing that is strange is that the success message pops up directly as I press the SEND button, usually that takes a few seconds...

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  Permanently deleted user

  • May 13, 2021 12:48

  HI ,

  Just now, I tested the form and send a lead (I used the test@gmail.com email) and find that it was send fast and correctly. See here https://jmp.sh/CPHWZZ9. Could you please check if you receive this lean on the email?

  If you received it, try to check again the form, all seems to work fine. Otherwise, could you please send us a screenshot with how did you configure the form? Do you receive the same problem if you temporary deactivate all external plugins (except Brizy Free and Pro) and activate the Twenty Nineteen theme?

  Thanks!

  Best regards,

  Nelly

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