This Page Needs a Refresh
Brizy Cloud - Trying to create a new page for Blog Post and keep getting "This page needs a refresh error." Validated that editor is only open in one window. Tried closing browser, clearing cache, using different browser. Same error.
-
Hi,
Thank you to getting in touch with us.
Please send us the URL link of the site where you find this problem.
Best Regards,
Nelly
0 -
Hi,
We are working on this problem and you will come back with a message when i have news.
Best Regards,
Nelly
0 -
Thank you!
0 -
Hi, any updates on a resolution?
0 -
Hi,
Our developers are working to solve this issue as soon as possible. We will let you know when we will have an update.
Best regards,
Nelly
0 -
Hello,
I am experiencing the same problem. I enjoy brizy.cloud and have therefore convinced my client to use the wordpress plugin for editing wordpress pages with Brizy. The brizy plugins (both free and pro) were installed in WP Dashboard, and the WP license was activated in the Brizy settings.
In the WP Dashboard, I created a new page, set template to "Brizy template", click on "Edit with Brizy". It takes me to the Brizy Builder, I can chose a template. However, whener I click "Save draft" I run into this very error message. I have instructed everyone to log out of WP Dashboard and Brizy.io and Brizy.cloud, and can confirm that the WP Dashboard and Brizy are only open on my computer (any only in one browser window). I have tried three different browsers and clearing the cache. I have no other arrow in my quivers on what's left to try. Kindly help me out how I can proceed to build the website with Brizy.
Thanks,
Nina
0 -
Dear Nina,
Thank you for your message.
I have created a ticket for you so please send your login details there and we will look into it.
Best regards,
Nelea
0 -
Hi, I'm having the same problem for one of my websites. I have the plugin updated and have taken all of the steps above as well.
0 -
Hi Pia Grace,
We are sorry for any inconvenience.
This is an issue and we are working on it already and we will try to have a solution as soon as possible.
Apologies for this inconvenience.
Best regards, Nelea.
0 -
Hi Pia Grace,
This issue is generated by the SiteGround security rule. As a temporary solution, the Mod_Security rule should be disabled. Please, contact the SiteGround Technical team and ask them to check the ticket #4110933 and to disable this security rule for your dashboard.
We will keep you updated regarding the final fix on this issue.
Thank you!Nelea.
0 -
Hi! This is their response: There is no Mod Security rule hit for your website. I have checked the logs twice and cannot see anything that would suggest that Mod Security is blocking anything. I suspect you are referring to the Brizy builder plugin but I can't see any issues with it. We can disable Mod Security for the domain but we do not recommend it and there is no sign that Mod Sec is the issue. In order to be able to investigate the problem that you have encountered, can you please provide us with more detailed information as to what exactly seems to be the issue that you are experiencing? Please provide us with step-by-step instructions so we can be able to recreate the problem on our end as fast as possible and assist you in a timely manner. Furthermore, if recreating the problem requires logging in to the Admin dashboard of your website, can you please provide us with those credentials as well. If possible, also provide a screenshot of the exact area where the problem occurs.
0 -
Hi,
I am glad to inform you that SiteGround developers fixed the issue with the security rule for our builder.
Please, try again to edit and update your Brizy page.Let us know if you have any other issues or questions.
Best regards, Nelea.
0 -
good I am also presenting this problem and there are no active rules in Mod_Security
0 -
Hi Alberto,
Sorry for the late reply, support is limited on weekends.
Do you still have now the problem with this error: This page needs a refresh? If yes, please send us the URL of your project then I will open a ticket for you.
Best regards, Nelea.
0 -
Hi,
I'm having the same problem. Every time I try to update the landing page I get this message. Only one user so that's not the problem. Only one page which is the landing page. How can I resolve this?
Regards,
Andrew
0 -
Hi Andrew,
Thank you for contacting us.
Do you have this issue in Brizy Cloud or Brizy Worpress? If it is Cloud, please sent us the URL of your project.
Best regards, Nelea.
0 -
Brizy Wordpress, this URL is https://www.amundsen.pt/ams/
Regards,
Andrew
0 -
Hi Andrew,
In this case, i will open a private ticket for you. Could you please send us the WP credentials to this site? You will receive an email regarding this.
Best regards, Nelea.
0 -
Hello, same (recurring) problem. Using Brizy Pro on WordPress, URL is https://calhomeco.com/
Have attempted:
1. Clearing cache/drafts/revisions using Advanced DB Cleaner and WP-Sweep
2. Reinstalling latest WP update
3. Clearing Chrome cache
4. Restarting PC
5. Cussing under my breath
6. Am not logged in on any other machines/browsers/tabs
7. Disabling all other plugins
8. Disabling and re-enabling Brizy and Brizy Pro
Have had this problem intermittently maybe 4-5 times over the last year or two, have never found a solution other than to wait a few days and it works again. Need to do updates on this site asap however - would appreciate a resolution.
Thank you in advance
0 -
Hi,
Thank you for all these details! We would like to check this problem from your dashboard. Could you please send us the wp credentials for these sites? I have created a private ticket for this request. You had to receive a notification regarding this by email. Could you send us in that private message the wp credentials to them?
Regards,
Nelea.
0 -
Hello and thank you for your prompt response :) Login info ..
0 -
Hello Matt,
I have sent the credentials to my colleague, soon he will inspect the issue and send you en email. Please check your email.
Best regards,
Nelea.
0
Please sign in to leave a comment.
Comments
23 comments