Project doesn't work properly

Nicolai Mihailiuc

• May 11, 2021 14:27

Hey,

Hope you're feeling good.

I created a project on my Brizy Cloud and cloned this website: http://harvestwiesbaden.com/ and after a while, when I'm trying to access the builder I get 404 Error and our website is not displaying as it is shown in screenshots. The website link is: https://pear6161319.brizy.site/

Could you help me to figure out why it does like this, because I already finished cloning that website, and the project crushed?

Looking forward to your reply ASAP

Kind regards,
Egor

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  Sandra Prunici

  • May 12, 2021 08:59
  • Edited

  Hi,

  If you receive this problem https://jmp.sh/9J56aky this means that the page is saved in the Drafts. Therefore you have to go to this page and "Publish" it and after this to "Update" it. See here https://jmp.sh/Fh2g5r2.
  If you published the site and still see the problem, please try to clean the browser cache and check it again.

  Also, could you please give us more details and describe step by step how you cloned the site?

  Thanks!

  Best regards,
  Sandra

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  Nicolai Mihailiuc

  • May 12, 2021 13:39

  Hi, 
  
  I can't reproduce it because when I enter to edit project I get this error
  
  

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  Sandra Prunici

  • May 12, 2021 14:58

  Could you please concretise in what subaccount we can find this site and what is its name?

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  Nicolai Mihailiuc

  • May 13, 2021 12:59

  Subaccount is "New Generation" and the project is "Biserica Harvest Iulia"

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  Sandra Prunici

  • May 13, 2021 15:33

  Hi,

  Thank you for all these details. I will send them to our developers and they will investigate this issue. When we will receive a notification from them, we will inform you too!

  Best regards,
  Sandra

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  Sandra Prunici

  • May 13, 2021 16:41

  Hi,

  We already fixed this problem encounter on the "Biserica Harvest Iulia" site. Could you please check if all is working fine now?

  Best regards,
  Sandra

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  Nicolai Mihailiuc

  • May 17, 2021 14:15

  Hi,
  
  Now is working, but some content is missed. I'll do it. Thanks

   

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  Sandra Prunici

  • May 17, 2021 17:12

  Hi,

  Could you please send us a screenshot of what content you noticed as missed? Is it text content?

  Could you please check if you are using the Chrome browser and you have activated the Google Translate extension? This problem is caused by this extension. When you are in the editor mode, the text can be deleted or modified and the principle of working for this extension is that it hides the current text and replace it with the translated one. Being in the editor mode, it tries to translate the text and therefore delete the text but it doesn't know where to insert the translation. Therefore, you lose the text you inserted. For this reason, could you please deactivate it at least for Brizy sites, especially for Brizy builder?

  Best regards,
  Sandra

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