Wrong email when resubscribing

Gil Ferreira

• April 25, 2021 23:22
• Edited

Hello - I was trying to renew my subscription but I accidently put in another email in the paddle popup. So now I have a second account and my original isn't upgraded.

Can you reach out to me for assistance?

My email is ***

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  Sandra Prunici

  • April 26, 2021 16:09
  • Edited

  Hi,

  Thank you for all these details. We checked both your accounts and encounter the payment that was made from this *** email. Therefore, we merged these 2 accounts into one and now on the *** account, you can find the payment and the Brizy Pro license. Could you please check it too?

  Thanks! 

  Best regards,
  Sandra

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  Gil Ferreira

  • April 26, 2021 15:14

  Thanks Sandra. It looks good! Can you delete this thread or set it to provide so my information won't be on the forum. Thanks.

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  Sandra Prunici

  • April 26, 2021 16:11

  Hi,

  Great! Thank you for updating us regarding this aspect! We already deleted all mentions of your emails from this post.

  Best regards,
  Sandra

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