Contact Form issue

Robert Roche

• May 06, 2021 11:31

Hi there,

I am having an issue with a contact form not sending on one of my forms.

https://lissardestate.ie/careers

All the settings seem to be correct but all I get is 'Email not sent' they only difference on this is the file upload which I haven't used before but have it set to 1mb upload size.

 

Thanks,

Robbie

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  Sandra Prunici

  • May 06, 2021 14:25
  • Edited

  Hi,

  Thank you for all these details. Could you please check what is the Maximum Upload File Size set to your WordPress site? The Form file field maximum upload size can't exceed the Maximum Upload File Size of the entire site. If you set the file field with a 4MB maximum upload size but the site has a 2MB Maximum Upload File Size, then you can receive this problem because the site can't receive such a big file for it.

  To solve this problem, you have to increase the site Maximum Upload File Size or decrease the form field maximum size.

  Best regards,
  Sandra

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  Robert Roche

  • May 06, 2021 14:30

  Hey Sandra,

  Nope thats not it. I actually have it set quite large for this site (32MB). Any other ideas?

  Thanks,

  Robbie

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  Sandra Prunici

  • May 06, 2021 15:17

  Hi,

  I made 2 tests. In the first test, I uploaded a file with 3.2MB and in the second test, a file with 18KB. The first message wasn't sent because the file exceeds the allowed file size but the second one was sent successfully. See here. Could you please check the file size you upload in the form? It hasn't to exceed the file size you set in the form for the File field.

  Best regards,
  Sandra

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