Images won't load (I tried everything)

Magdalena Drabek Digital Design, 6492315875 Chopina 9/11, 42480 Poreba

• April 20, 2021 21:38

Hi,

Website: https://www.lunanets.com/new-page/
Some of images don't load (only question mark shows up) in editor, nor in published mode. I read a lot of articles before I wrote this post.
- I have the newest version of Brizy and Brizy Pro
- Pictures have https in the link
- I uploaded pictures using Brizy
- I deactivated all plugins - did not work
- I tried in regular builder without Brizy - pictures load normally 

Please create the ticket for me.

Regards,
Magda

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  Sandra Prunici

  • April 21, 2021 08:40

  Hi Magda,

  Thank you for all these details. If you agree I will ask you some additional questions about this inconvenience. 

  I notice that you said you have the latest versions for Brizy Free and Pro, but could you please confirm you have the 2.2.13 version for Brizy Free and the 2.2.9 for Brizy Pro? Did you upload images through the Media Library? Did you delete the images from WP Media Library? Could you please go to the WP Media Library, select an image that you are using in the Brizy editor and try to modify it (e.g. rotate or crop it)? Do you receive any problems?

  Thank you!

  Best regards,
  Sandra

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  Magdalena Drabek Digital Design, 6492315875 Chopina 9/11, 42480 Poreba

  • April 21, 2021 11:55

  Hi Sandra,
  
  - Yes I have the 2.2.13 version for Brizy Free and the 2.2.9 for Brizy Pro, I updated both just yesterday
  - I uploaded the same image through both, Media Library and Brizy - none of them works
  - Yes I deleted the same image and uploaded it again - did not work
  - Yes I tried to edit it, saved - it did not help
  
  Magda

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  Sandra Prunici

  • April 21, 2021 14:03

  Hi,

  Thank you for all these details! We would like to check this problem from your dashboard. Could you please send us the WP credentials to this site?
  I have created a private ticket for this request. You had to receive a notification regarding this by email. Could you send us in that private message the WP credentials to this site?

  Thanks!

   

  Best regards,
  Sandra

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