Brizy Popup not working on global template page

Adem Erden

• May 04, 2021 14:26

Birzy popup not working click an show popup not workink on other page, works only on pages created by brizy.

Example:

Popup worked Page: https://idildanismanlik.com/yurtdisi-egitim-hizmetleri/

Popup Not worked Page: https://idildanismanlik.com/yatirim-tesvik-belgesi/

Click to pink contact icon > call to show popup

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  Sandra Prunici

  • May 05, 2021 10:17

  Hi,

  Unfortunately, we can't reproduce the problem you reported on our sites. See here. Could you please check if you have the latest Brizy Free 2.2.13 and Brizy Pro 2.2.9 version? Could you please temporary deactivate all external plugins (except Brizy Free and Brizy Pro) and activate a WordPress default theme? Do you have the same problem?

  Thanks!

  Best regards,
  Sandra

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  Adem Erden

  • May 05, 2021 13:45

  Hi Sandra,

  I have the latest versions Brizy Free and Brizy Pro. I enabled the Wordpress Default theme. I disabled all plugins except Brizy. But popup not working template page.

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  Sandra Prunici

  • May 05, 2021 17:08

  Hi Adem,

  Thank you for all these details! We would like to check this problem from your dashboard. Could you please send us the WP credentials to this site?
  I have created a private ticket for this request. You had to receive a notification regarding this by email. Could you send us in that private message the WP credentials to this site?

  Thanks!

   

  Best regards,
  Sandra

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  Adem Erden

  • May 05, 2021 21:18

  Hi,

  I conveyed the information you wanted in response to the e-mail you sent.

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  Sandra Prunici

  • May 06, 2021 09:27

  Hi,

  Thank you for all these details. For checking this issue, we need to collaborate with one of our developers. Therefore, please allow us a bit more time to investigate this problem. When we will have a notification for you, we will immediately send you a response.

  Thank you!

  Best regards,
  Sandra

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