Poor image quality in the mega menu

Tim Fedorov

• April 18, 2021 16:23

I insert images in the mega-menu, everything is fine in the brizy editor, but when you go to the site, an image of 70 by 70 pixels is inserted. The theme is WP Bono, there are no plugins for image compression.

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  Sandra Prunici

  • April 19, 2021 15:04

  Hi,

  Could you please send us the URL link of the site where you encounter this problem? Do you have the latest Brizy Free 2.2.13 and Brizy Pro 2.2.9 version? Also, could you please temporary deactivate all external plugins (except Brizy Free and Brizy Pro) and activate a WordPress default theme? 

  If you don't have the latest versions and now, you updated it, could you please upload again the image in the Media Library and add it again in the Mega menu?

  Thanks!

  Best regards,
  Sandra

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  Tim Fedorov

  • April 20, 2021 14:46

  Good afternoon, deactivated all themes and plugins except brizy and brizy pro, the problem has not disappeare

  http://jolieworkspace.gold.xsph.ru/ 

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  Sandra Prunici

  • April 21, 2021 08:25

  Hi,

  Thank you for the URL link. I encounter that the image has 140x138px but in the mega menu it is added in a container with 222x221px and therefore it is stretch to fit in this container. See here. For this reason, the image is displayed blurred. If this image has bigger sizes and you have the latest updates for Brizy Free 2.2.13 and Brizy Pro 2.2.9, please delete this image from the Megamenu and from the WP Media Library. After this, upload it again and add it inside the Mega Menu.

  Best regards,
  Sandra

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  Tim Fedorov

  • April 24, 2021 16:26

  Good evening, I did as you asked. Deleted the image from the mega menu, deleted the image from the media library, but no changes occurred. In the brizy editor, everything is displayed perfectly, on the site itself, the image is displayed 272px, instead of 1980 px.

  This is how it is shown on the site

  

  In Brizy builder.

  

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  Sandra Prunici

  • April 26, 2021 11:50

  Hi,

  Thank you for all these details! We would like to check this problem from your dashboard. Could you please send us the WP credentials to this site?
  I have created a private ticket for this request. You had to receive a notification regarding this by email. Could you send us in that private message the WP credentials to this site?

  Thanks!

   

  Best regards,
  Sandra

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  Reto Schäublin

  • September 09, 2022 06:49

  Hi, what was the solution? I have the same problems. (Brizy 2.4.5 and Brizy Pro 2.4.6)
  Best regards, Reto

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  Permanently deleted user

  • September 09, 2022 07:05

  Hi Reto,

  Thank you for contacting us.

  During a year, many changes were made in Brizy builder and many options were added.  Now you can select the size of your image from here https://jumpshare.com/v/3k89nsmlXZnVYPwVemTf. If you select the Custom option, the image will be resized for performance. 

  Best regards, Nelea.

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  Reto Schäublin

  • September 09, 2022 07:11

  Thank you Nelea

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