Image link redirecting to old link

Abagael Shrader

• May 04, 2021 03:41

The logo on my site used to be linked to domain1.com when it was a staging site on a different hosting provider. Now it's live on the domain, and even though I have deleted that link, tried a new link, even deleted the image and re-uploaded, it is STILL going to the original link domain1.com. I have cleared browser caches left right and center and it's still a problem. 

I have had this issue in the past just briefly, but it has always sorted itself out. But this one's not, and I'm just a couple days away from the site actually going live. 

Please help. 

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  Sandra Prunici

  • May 05, 2021 08:18

  Hi,

  Could you please send us the URL link of this page? We would like to check this problem. If you don't want to make it public, let us know and we will delete it from your reply. Does this problem happen only with this image? Do you encounter the same problem with other images or elements?

  Do you have the latest versions for Brizy Free 2.2.13 and Brizy Pro 2.2.9? Did you delete the browser, site and hosting cache? Could you try to temporarily deactivate all external plugins (except Brizy Free and Brizy Pro) and activate the Twenty Nineteen default theme? Do you receive the same problem?

  Best regards,
  Sandra

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  Abagael Shrader

  • May 06, 2021 12:51

  Hi! The header with the problem is currently at the very bottom of the page. I re-created the header again and the link wasn't there anymore, but I believe it still is in the header at the bottom of the page (the original one that this post was for). 

  I have the updated versions, I have deleted cache after cache, and I am using the Twenty Twenty One default theme. I have had this problem in the past, but it has always resolved itself before the site went live. 

  I do have to warn you that I will be deleting that extra header either today or in the next couple of days. I need to turn the site over to the client ASAP. So please check it out as soon as possible. 

  Thanks!

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  Sandra Prunici

  • May 06, 2021 15:08
  • Edited

  Hi,

  I noticed that the same block you are using at the bottom of the page is added at the top of the page. At the top of the page, the link set up to the logo is working fine. See here. Could you please try to Save the block from the top and add it again from the Saved Blocks at the bottom?

  Thanks!

  Best regards,
  Sandra

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  Abagael Shrader

  • May 06, 2021 15:25

  Yes because I created the block again yesterday (that is the one at the top) - ignore that one. The one at the bottom is still being problematic though, and I'd like to know why. 

  The logo in the header at the bottom  is the old one that was causing me issues - why is that logo linking to abagaelshrader.com when the link has been deleted from the block?

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  Abagael Shrader

  • May 06, 2021 15:29

  In Brizy Edit mode - the link shows that it should be *** (like the new header at the top now), but in Inspect mode and actual linking, it goes to *** which is incorrect. 

  Please delete URLs before this goes public. 

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  Sandra Prunici

  • May 07, 2021 09:05

  Hi,

  Thank you for all these details! We would like to check this problem from your dashboard. Could you please send us the WP credentials to this site?
  I have created a private ticket for this request. You had to receive a notification regarding this by email. Could you send us in that private message the WP credentials to this site?

  Thanks!

   

  Best regards,
  Sandra

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