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Problem with an anchor link

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13 comments

  • Sandra Prunici

    Hi,

    Could you please check if you have the latest Brizy Free 2.2.13 and Brizy Pro 2.2.9 version? Could you please temporary deactivate all external plugins (except Brizy Free and Brizy Pro) and activate a WordPress default theme? Do you have the same problem? Could you send us a screenshot from the menu of how did you set up the anchor links?

    Thanks!

    Best regards,
    Sandra

    0
  • Leonel Ibarra

    I am having the exact same issue at all of my websites. I have brizy 2.2.13 and brizy pro 2.2.9 installed. 

    I noticed that the anchor links (block links) only work when you are in the page which contain those blocks. You can see it clearly on this website: 

    https://agcom.imperialcounty.org/

    On the top menu, Resources has several submenu items linking to blocks in different pages. While being on the home page, you'll notice that the Fees, Forms, or Links sub menu items won't work but the Pay Fees Online one will. If you go to the Resources page, the opposite happens, Fees, Forms and Links submenu items work, but the Pay fees Online doesn't work. 

    This is actually a big problem because I have several sites with links to blocks. 

    Regards, 

    Leonel

     

     

     

     

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  • Leonel Ibarra

    Hi, 

    For some of my sites I am using the Theme menu instead of using the header block in brizy for the top menu. Those sites are working fine, so there's something going on with the header block in brizy. 

    I hope you can find a solution quick solution for this problem.  

    regards,

    Leonel

    -1
  • Sandra Prunici

    Hi Leonel and Viktor,

    Thank you for your implication and for reporting this inconvenience. Yesterday, we could reproduce this problem and already send it to our team to investigate and find a solution. I'm sorry for this inconvenience and I can ensure you that we are doing our best to fix and release the fix for this problem as soon as possible.

    Thank you!

    Best regards,
    Sandra

    0
  • Leonel Ibarra

    When is this problem going to be fixed? The menu links aren't working, that's crucial for the navigation of our websites. 
    If this is not going to be fixed soon I need to find another way to create my top menus. 

    0
  • Sandra Prunici

    Hi,

    Our team already found the problem and now they are working to implement and test the solution. We plan to release the fix in the next updates. Unfortunately, we can't say an ETA for this update but we are working hard to release it as soon as possible.

    Thank you!

    Best regards,
    Sandra

    0
  • Leonel Ibarra

    I've been waiting for Brizy to fix this issue, it's been 12 days now and the links in my main menu don't work, I can't wait any longer, I am going back to using the theme menu. I am very disappointed that you guys haven't fixed this issue.

    0
  • Sandra Prunici

    Hi,

    We are doing our best to release the new update and to release the fix for this problem. Please, allow us a bit more time.

    Thank you!

    Best regards,
    Sandra

    0
  • Peter Pasion

    I just updated one of my sites to brizy pro 2.2.10 and was hoping to see this fix in this most recent update. I am still having the same issue with creating anchor links in the main header, going from an interior page and trying to link back to a specific section on the home page.

    For now I had to create separate pages for my content on the home page as a work-around until this fix is made. Please keep us posted. Thanks!

    0
  • Sandra Prunici

    Hi,

    Yes, unfortunately, the fix for the Anchor links wasn't added in these latest updates but we are preparing a new update that will come this week. This update will contain the fix for the anchor links. I'm sorry for this inconvenience and thank you in advance for your patience and understanding!

    Best regards,
    Sandra

    0
  • Permanently deleted user

    Hello All,

    Please update to the latest Version and update the page in which you have the anchor element in the menu item. If there will be any other issues - please let us know. Thank you for your patience.

    Best regards,

    Nelly

    0
  • Peter Pasion

    That worked! Thanks so much for your support!

    0
  • Permanently deleted user

    Hi Peter,

    Great to know that all is fine now!

    Best regards,

    Nelly

    0

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