Mailchimp integration

Completed

riprxottpbdkmchkdhienyn

• April 27, 2021 09:46

Hi, i had a working form for mailchimp integration. Then it stopped work. When I try to reset it on brizy page builder, after selecting mailchimp account it sends me to a blank page.
How can I do?
https://www.dottfrancescamichelucci.it/ebook-tiroidite-di-hashimoto
Thanks 

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• 

  Sandra Prunici

  • April 27, 2021 13:21

  Hi,

  Could you please check if you have the latest versions for Brizy Free 2.2.13 and Pro2.2.9? Could you please try to duplicate the form and try to reconnect with Mailchimp the duplicated form? Do you receive the same problem?

  Could you please temporary deactivate all external plugins (except Brizy Free and Brizy Pro) and activate a WordPress default theme? Do you have the same issue?

  Thanks!

  Best regards,
  Sandra

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  riprxottpbdkmchkdhienyn

  • April 27, 2021 14:14

  Hi Sandra,
  if I try a new form, I can see Mailchimp -> select account "Francesca Michelucci" -> then it can't see any list and it ask me to create a new one. Actually i have a list, that's the one i used before something went wrong and I found out that the form wasn't working anymore.
  Any idea?
  
  Thanks, regards
  Francesca Morlani

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  Sandra Prunici

  • April 27, 2021 15:10
  • Edited

  Hi Francesca Morlani,

  Could you please check if the list you already created wasn't deleted from your MailChimp account?

  Best regards,
  Sandra

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  riprxottpbdkmchkdhienyn

  • April 27, 2021 16:54

  Hi Sandra,
  the list is active in mailchimp account.
  
  Regards
  Francesca Morlani

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  Sandra Prunici

  • April 28, 2021 09:22

  Hi Francesca Morlani,

  Thank you for all these details! Unfortunately, we can't reproduce this problem on our dashboard with our MailChimp account. We would like to check this problem from your dashboard. Could you please send us the WP credentials to this site?
  I have created a private ticket for this request. You had to receive a notification regarding this by email. Could you send us in that private message the WP credentials to this site?

  Could you please also check if your created lists don't touch the user and lead's limit you have for your account?

  Thanks!

  Best regards,
  Sandra

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