'Upgrade' is showing when go to publish custom domain

Sam Broom

• April 26, 2021 18:31

Hello,

I have a Brizy Pro account and use the Cloud service regularly. I have recently renewed and went to publish a site to a custom domain, yet a red 'upgrade' was in it's place.

This isn't the case as I am covered for unlimited sites and domains, and was no problem last year.

I'm unsure how this will be resolved via a public forum, but this is the first time contacting support. Perhaps a support email or ticket might be better? If so, can you please direct me to this.

Thank you.

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  Sandra Prunici

  • April 27, 2021 11:56

  Hi Sam,

  We checked your account and after several tests, we find that all is working fine with your account and it is possible to connect the site with Custom Domain.

  We found a site you try to connect with Custom Domain, this one, could you please check if you followed all the steps from this article to publish the site using the Custom domain? Did you get a custom domain?

  Thanks!

  Best regards,
  Sandra

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