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Images load in builder, but not in website

Comments

5 comments

  • Walter Lara

    https://hardwired.biz/files/brizy/2/assets/images/iW=252&iH=54&oX=0&oY=0&cW=252&cH=54/optimized/b731902c6bf15805972db395c1ec4670.png

    This is the URL for the images that show on the public site, and they do not load.

    But manually editing this url to point to 

    https://hardwired.biz/files/brizy/2/assets/images/b731902c6bf15805972db395c1ec4670.png

    loads just fine.

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  • Sandra Prunici

    Hi,

    Could you please check if you have the latest Brizy Free 2.2.11 and Brizy Pro 2.2.8 version? Also, could you please temporary deactivate all external plugins (except Brizy Free and Brizy Pro) and activate a WordPress default theme?

    When did you encounter this problem? What actions did you make before encountering this problem? Could you please go to the WP Media Library and try to modify an image (crop or rotate it)? Do you receive any problem?

    Best regards,
    Sandra

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  • Walter Lara

    On latest of both the free and the pro, tried with twenty twenty two default wordpress theme, disabled and re-enabled plugins, also can crop images with no problems. 

    I encountered this problem since first installing the plugin and using it.  I hasn't worked properly since the beginning (few days ago). 

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  • Walter Lara

    Also disabled all other plugins with no luck.

     

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  • Permanently deleted user

    Dear Lara.

    We issued already a private ticket to solve your problem. We will need your WP credentials to this site. 

    Thank you in advance for your patience and understanding,

    Nelly

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