Subaccount form not working

Tiberiu Socaci

• April 25, 2021 08:45

Hi! I moved the project under a different sub-account. For some reason, I cannot edit the form settings anymore. When you open the settings you get a loading loop and nothing happens. Please check video here:

https://1drv.ms/v/s!AqAHBzekv85Ahvpa9IVU24H9GV4Hig?e=YhRfpE

If I move it back to the initial folder it works ok. Can you help? 

 

 

 

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  Sandra Prunici

  • April 26, 2021 12:55

  Hi Tiberiu,

  Could you please send us the URL link of the site where the form doesn't work https://jmp.sh/NDj8G3w? Also, could you please inform us of the name of the sub-account where it is placed?

  How did you move the project? From what sub-account did you moved it? Could you please indicate the URL link of the original site?

  Thank you!

  Best regards,
  Sandra

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  Tiberiu Socaci

  • April 28, 2021 14:51
  • Edited

  The website name is abscsd, the Main Subaccount is: Working on it, and the new folder is Published Websites. 

  It happes to all the projects I move. 

   

  Thanks

  Tibi 

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  Sandra Prunici

  • April 27, 2021 07:22

  Hi Tibi,

  Thank you for all these details. I already informed our team about this inconvenience and they will investigate it. When we will receive updates from the team regarding this problem, we will inform you too!

  Thank you!

  Best regards,
  Sandra

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  Sandra Prunici

  • April 27, 2021 11:57

  I received a notification from the team. They could fix this problem and now all should work fine. Could you please check it? If you found this problem with other sites, please let us know!

  Best regards,
  Sandra

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  Tiberiu Socaci

  • April 28, 2021 14:51

  thank you!

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  Sandra Prunici

  • April 29, 2021 07:19

  Happy to help!

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  Tiberiu Socaci

  • May 10, 2021 12:28

  hi Sandra!

  I have again the same problems with two website. 

  https://www.brizy.cloud/projects/6217975/editor/page/63193 

  https://www.itpbaiamare.ro/

  and 

  https://www.brizy.cloud/projects/5849796/editor/page/43602

  www.inmatricularivaslui.ro

   

  Please help

  Thanks

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  Sandra Prunici

  • May 11, 2021 15:29

  Hi,

  We are working to solve this problem globally as soon as possible. At the moment, could you please duplicate the form (in the account where you moved the project) and re-connect the form? See here.

  Best regards,
  Sandra

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  Tiberiu Socaci

  • May 12, 2021 19:59

  ok so I will stop moving to other folders. hard to duplicate each time I move. When do you expect a fix? 

  thanks

  tibi

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  Sandra Prunici

  • May 13, 2021 06:58

  Hi,

  I would like to help you with such detail but unfortunately, we don't have it. We are working hard to fix it as soon as possible and we hope to release it as soon as possible. I'm sorry if this created you some inconveniences!

  Best regards,
  Sandra

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