Birzy not working

Agris Dulbinskis

• April 09, 2021 07:37

Hi Brizy team, today after the latest update Brizy Pro is not working (error). Doesn't let you edit and goes stuck, refresh page ect. Is that something to do with the latest update? Are there others with the same problems?? 

When can we expect to be back on normal, please?

1

• 

  Sandra Prunici

  • April 09, 2021 13:57

  Hi,

  Yes, other users reported the same problem on their dashboard and therefore we would like to check this problem from your dashboard too. this will help us to identify the issue and create the fix for it in the short time possible. Could you please send us the WP credentials to this site?
  I have created a private ticket for this request. You had to receive a notification regarding this by email. Could you send us in that private message the WP credentials to this site?

  Thank you for reporting this issue and receive our apologies related to this issue!

   

  Best regards,
  Sandra

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  Paul R

  • April 10, 2021 22:34

  I also have the problem.

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  Marianela Ambrosi

  • April 11, 2021 03:28

  Hi Sandra, I'm having the same issue since Thursday. Can you tell me what should i do to help fix it? (I have to correct something urgently). Thanks in advance!

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• 

  Sandra Prunici

  • April 12, 2021 15:28

  Hi Marianela,

  The problem mentioned by Paul happened after our last update on April 8 and if you encounter it on Thursday, I suppose it is the same problem. We already fixed this problem and today, at least tomorrow we will release the new update with the fix for this problem. I'm sorry for this issue!

  Best regards,
  Sandra

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  Paula Lill

  • June 15, 2023 04:12

  The same problem :( 

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  Ariel H.

  • June 15, 2023 09:47

  Hi Paula,

  Thank you for contacting us.

  Please provide us temporary access to your WP Admin credentials, so we can further check the issue. Add us as a user to your WordPress Dashboard and send the following details to: communitysupport@brizy.io

  Community Post link: https://support.brizy.io/hc/en-us/community/posts/360015258818
  WordPress Admin URL:
  Username:
  Password:

  Please make a full backup of your website as a precaution.

  I am looking forward to your response.

  Best regards,
  Ariel H.

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  Sanil Lacin

  • August 06, 2023 03:09

  I am having the same issue right now ?

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  KC George

  • August 07, 2023 09:51

  Hi Sanil,

  I have noticed that my colleague Basharat Reyaz is in contact with you through email. Let us continue our discussion on this issue through email.

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