Cloud Contact Form not working again!!!!

Rawson Dorn

• April 08, 2021 17:22

Hey Support

please can you get your devs to go in and fix the contact form on my site https://ipprohub.com, as its not working again...

please can you fix this asap, thanks

Rawson

0

• 

  Alex

  • April 09, 2021 15:13

  Hi Rawson,

  I have created a private ticket for you and soon one of my colleagues will get back to you for more information.

  0
• 

  Rawson Dorn

  • April 10, 2021 00:38
  • Edited

  Thanks Alex, how soon will someone come back to me?

  Basically I'm able to fill out the form and submit it, and I can see the details appear in the Leads dashboard, but its not been emailed to the 2 email addresses specified on the form back-end i.e. myself & my clients address!

   

  If you need to know about the previous issue where it wasn't working, see the bottom of this thread https://support.brizy.io/hc/en-us/requests/10504

  0
• 

  Alex

  • April 12, 2021 17:55

  Thanks, for these details. One of our developers analyzes your emails because everything works on our test email. My colleague Natalia will get back to you with more details in a private message.

  0
• 

  Rawson Dorn

  • April 15, 2021 00:41

  Hi Alex

  I have also received your test emails, which is great, but not helpful in resolving the issue, that appears that it intermittently stops sending emails to the specified email addresses.

  I will keep testing it randomly every week and let you know when it does it again! :-(

  But I hope that you can still have a look & analyse the emails, to test if there is anything else causing the issue?

  thanks, Rawson

  0
• 

  Alex

  • April 15, 2021 16:14

  Hi Rawson,

  thank you for your update. 

  Please come back to Natalia (there you have a private discussion) with comments or observations after your tests. In parallel, we will inspect this as well.

  0
• 

  Rawson Dorn

  • August 17, 2021 17:47

  Hey Guys

  My form is not sending out the emails to me again, I sent a test email today 17 Aug 2021 | 14:42 and I can see it in My Leads, but I have not received the email yet??

  please help, thanks Rawson

  0
• 

  Rawson Dorn

  • August 18, 2021 16:17

  hello, can you please fix this for me asap?

  0
• 

  Alex

  • August 19, 2021 19:50

  Hi,

  asked a developer to check your case. I will come back with a message when I have updates.

  0

Please sign in to leave a comment.