Broken image links

Alam Uddin

• April 23, 2021 12:34

Hi,

I have moved a site from http to https and used a plugin for SSL, however since doing so some product images seem to have crashed.

I reached out to the plugin support team who advised it is in issue with Brizy and not their plugin. 

Images appear on one page and then not another - even thought it is the same images being used. 

Please can you help?

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• 

  Sandra Prunici

  • April 23, 2021 15:31

  Hi,

  Could you please go to the Settings -> General and check if the WordPress URL and Site URL are the same and they both are configured with HTTPS https://jmp.sh/kdYULFJ?

  Best regards,
  Sandra

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  Alam Uddin

  • April 23, 2021 16:47

  Hi Sandra,

  Yes they are both showing https

  Thanks,
  Al

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  Sandra Prunici

  • April 26, 2021 07:15
  • Edited

  Hi Al,

  Could you please check if you have the latest Brizy Free 2.2.13 and Brizy Pro 2.2.9 version? Could you please send us the URL link of the site where you encounter this problem? What SSL plugin did you add? If you deactivate it, will all start working fine?

  Thanks!

  Best regards,
  Sandra

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  Alam Uddin

  • April 28, 2021 10:06

  Hi Sandra,

  My plugins are all up to date.

  The URL with the broken images is; 

  https://surveyingpeople.com/services-page/hbr/

  For comparison, the link below is working;

  https://surveyingpeople.com/services-page/epc/ 

  The SSL plugin is Really Simple SSL. I don't want to take the risk of reactivating it and then it making things worse.

  Thanks,

  Al

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  Sandra Prunici

  • April 28, 2021 13:26

  Hi,

  Thank you for all these details! We would like to check this problem from your dashboard. Could you please send us the WP credentials to this site?
  I have created a private ticket for this request. You had to receive a notification regarding this by email. Could you send us in that private message the WP credentials to this site?

  Thanks!

   

  Best regards,
  Sandra

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  Alam Uddin

  • May 05, 2021 09:10

  Hi Sandra,

  I am still awaiting a resolution to this problem and it has been over 1 week - I have replied to all the queries submitted and have not received a response.

  Please can you provide some help so this issue can be resolved.

  Thanks.

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  Sandra Prunici

  • May 05, 2021 15:19

  Hi Alam,

  I'm sorry for this delay. For this issue, we are collaborating with one of our developers and for this reason, it may take a bit more time. As soon as we receive a notification from our developer, Natalia will inform you in the private ticket. 

  Thank you in advance!

  Best regards,
  Sandra

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