Brizy Pro Account

Kevin Kastens

• April 20, 2021 20:24

Dear Customer service,

I'm writing you concerning a problem with my Brizy Pro Account.

Actually I created a Pro Account with a studio license and the last bill I payed was on the 7th of April 2021, so it's definitely still valid.

Unfortunately I cannot access the Pro content currently. Everytime I try to click on e. g. marked Pro Layouts, a popup occures, asking me to upgrade my account to a Pro one.

Could you help me any further or do you got a tipp to solve the problem?

Thank you very much in advance!

Kind regards

Kevin Kastens

0

• 

  Sandra Prunici

  • April 21, 2021 08:34

  Hi,

  Could you please check if you are logged to Brizy Cloud with the same email you purchase the Brizy Pro Studio license? It is necessary to login into Brizy Cloud with the same email you used to purchase the Pro license to have access to all Pro features.

  Best regards,
  Sandra

  0
• 

  Support Webleman

  • April 21, 2021 09:14

  Hi,

  
  Sorry Sandra, this not the right place for my question but I posted a request 6 days a go , and the status of my post is still "Post is pending approval"
  
  Best regards

  0
• 

  Sandra Prunici

  • April 21, 2021 12:24

  Hi,

  I'm sorry for the late response. We already send a message in your previous post. Could you please check it?

  Thank you!

  Best regards,
  Sandra

  0
• 

  Kevin Kastens

  • April 22, 2021 18:42

  Hi Sandra,

  thank you very much for your communication.

  Actually I'm using the same e-mail address for brizy cloud and the Pro account.

  Kind regards

  Kevin

  0
• 

  Sandra Prunici

  • April 23, 2021 09:27

  Hi Kevin,

  I'm sorry for this inconvenience. My last message was addressed to the @Support Weblemen user who adds a reply to this post.

  Best regards,
  Sandra

  0

Please sign in to leave a comment.