Is it possible to please reset my Github connection?

Dimitris Kamaritis

• April 03, 2021 12:07

Hi Brizy Team, I accidentally revoked the OAuth app from my Github account and I can't reconnect it through the Brizy Cloud Dashboard. Is it possible to please reset the connection? Thank you!

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  Sandra Prunici

  • April 05, 2021 13:43

  Hi,

  We can suggest you a solution to this. You try to connect the site with another 3rd party hosting and in such a way you will log in again with your GitHub account. After this, you can re-publish the site with your wanted 3rd party hosting.

  Thanks!

  Best regards,
  Sandra

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  Dimitris Kamaritis

  • April 05, 2021 14:10

  Hi Sandra,

  Thank you for your suggestion. I tried to re-publish my site with all the other 3rd party hosting options, however when I click on the connect buttons nothing happens (the GitHub login window doesn't pop up)

  Thanks

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  Sandra Prunici

  • April 06, 2021 09:33

  Hi,

  Thank you for all these details. We already reset the connection with your Github account. Now, you have to connect/publish again the site with your wanted 3rd party hosting.

  Best regards,
  Sandra

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  Dinakar S

  • May 21, 2021 06:43

  Sandra, can you respond to my tickets #10638 #11498 please?

  I have a similar issue where the connection broke when your team updated the GitHub API. I'm not getting any response so far. Kindly help.

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  Sandra Prunici

  • May 25, 2021 06:43

  Hi,

  I'm sorry for the late response. Our team send you a response on Friday (May 21) where we informed you in the private ticket that our team are working on this problem. When we will receive some new details from the team, we will inform you too in the private ticket. I'm sorry for this inconvenience!

  Best regards,
  Sandra

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  Dinakar S

  • June 02, 2021 09:09

  Hi Sandra, your colleague said she'll get back and closed the ticket. She never got back to me.

  Can you look into mine like you did for Dimitri? You responded to them and the issue was fixed in 1 day but why is it taking longer for me?

  Please reset the GitHub connection for me as well. I'm not able to publish the sites I build. My projects are much idle because of it, so please.

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  Sandra Prunici

  • June 02, 2021 12:52

  Hi,

  Unfortunately, I can't help with this problem but I announce Natalia about your message. She said that soon will come with an update as she waits for a response from our developers. 

  Best regards,
  Sandra

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  Dinakar S

  • August 02, 2021 08:10

  When are you going to solve this issue for my account? You guys fixed it for Dimitris within a day. I have been patiently following up for more than 6 months, and there is no fix for me.

  Is Dimitris an enterprise customer or what? My GitHub connection is broke. Reset it as you guys did for Dimitris. I want my issue to be fixed within this week.

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  Doina P

  • August 02, 2021 08:34

  Hello Dinakar,

  Thank you for the message and for the fact that you patiently waited! Sorry for the late response, as well. On the weekends, Support is limited.

  Regarding the problem you have, please tell the account that you want us to reconnect the GitHub. We will do it as soon as possible. Hope to hear from you soon. Till then if you have any other questions or encounter some issues, please feel free to ask!

  Have a nice day and kind regards,

  Doina 

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  Dinakar S

  • August 02, 2021 08:45

  Please reconnect/reset the GitHub account connected to this email bu**********kar@gmail.com. The account is called "Dinakar Hatrio". Take a day or week, I can understand. But take 6 months when you solved it within a day for another customer -- that's when it's over the line. Thanks.

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  Doina P

  • August 02, 2021 09:24

  Hello Dinakar,

  Thank you for the response!

  We have already dealt with this. Your GitHub has been reconnected to your sub-account. Thank you again for the patience! If you have any other questions or you encounter some problems, please feel free to ask

  Have a nice day and best regards,

  Doina

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  Dinakar S

  • August 02, 2021 11:33

  Thanks!

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  Doina P

  • August 02, 2021 11:37

  You are welcome! :)

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