Unable to update email in account settings

Christopher Feret

• April 18, 2021 13:08

Hi 

I have a lifetime license but I am unable to update / save my email address to a new address under account settings. Can you kindly help me with this . 

 

Thanks,

Chris  

 

 

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  Sandra Prunici

  • April 19, 2021 14:52

  Hi Chris,

  Could you please send us the current email of your Brizy account and the email you want to change with? You can send these details here and we will delete them before approving your message.

  Best regards,
  Sandra

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  Christopher Feret

  • April 24, 2021 05:43

  Thanks Sandra,

  My current email address is ***

  I need to change this as it will be discontinued.

  My new email address is ***

  I am unable to effect the change from my user account setting.

   

  Thank you!  

  Chris

   

   

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  Sandra Prunici

  • April 26, 2021 13:37
  • Edited

  Hi,

  You received this problem because you have already registered an account with the in***sg email and for this reason, you couldn't update the current account with this email. Now, we changed the email and all have to work fine now. Could you please check this?

  Thanks!

  Best regards,
  Sandra

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  Christopher Feret

  • May 03, 2021 11:22

  Thanks very much Sandra - this resolved my problem.

   

  Best,

  Chris

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  Sandra Prunici

  • May 04, 2021 14:06

  Hi,

  Great! Thank you for confirming this with us!

  Best regards,
  Sandra

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