lost all the text content...

Team Leader

• March 29, 2021 14:58

could you check why i dont have anymore all the text content in this project please https://www.brizy.cloud/projects/2386624/editor

Thanks a lot

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  Alex

  • March 30, 2021 09:31
  • Edited

  Hi,

  Please send the link to the project (not to the editor) and we will look into it. Thanks.

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  Team Leader

  • May 18, 2021 18:39

  hi, its this one https://artizy.brizy.site/
  
  Thanks a lot

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  Alex

  • May 28, 2021 10:16

  Hi,

  sorry for not getting back to you sooner.  You responded to the email no-reply@brizy.io and for this reason your message reached the SPAM folder and we didn't receive any response notifications from you. 

  I created an internal issue and now a developer is taking care of your project. I will come back with a message when I have an update. I hope this will be today.

   

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  Alex

  • May 28, 2021 10:29

  btw: Did the text disappear immediately after editing or did it just disappear at some point without editing the page?

  Can you please confirm whether or not you have enabled the Google Translate extension? We have had cases where similar behavior was caused by this extension.

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  Team Leader

  • May 28, 2021 10:45

  at some point.. one day was there, the day after disappered 
  
  No Google translated used here.

   

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  Alex

  • May 29, 2021 07:16

  ok. It will be a bit difficult to inspect because there is no suspicion as to why this would happen. We will come back with an update as soon as possible.

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