Block scroll issue - Mouse scroll not working

Tomas Vrtal

• March 22, 2021 21:40

Hello, when I set scrolling to block after publish and click on scrolling button my mouse wheel doesn't work and I can't scroll on the page.

Thanks for response.

 

 

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  Tomas Vrtal

  • March 22, 2021 21:57

  Here is video link: https://vimeo.com/527529134/1edb22bf42

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  Sandra Prunici

  • March 23, 2021 12:17

  Hi,

  Thank you for all these details. I checked your site and all seems to work fine. See here. Could you please try to delete the browser cache and check it again?

  Thanks!

  Best regards,
  Sandra

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  Tomas Vrtal

  • April 04, 2021 10:00

  I tried it but still doesn't work for me.. :/ 

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  Tomas Vrtal

  • April 04, 2021 10:12

  Here is video link: https://vimeo.com/manage/videos/532817234

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  Tomas Vrtal

  • April 04, 2021 10:26
  • Edited

  I think there is a problem with the desktop version, because everything works on a mobile device or iPad. My resolution is 3840x2160.

   

  Here is another video about problem: https://vimeo.com/manage/videos/532818723

   

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  Sandra Prunici

  • April 05, 2021 15:34

  Hi,

  Unfortunately, I couldn't open the Vimeo links you send us. For both of them, I receive this message. 

  I tried to check your site on desktop mode again but all is working fine. See here. I tested the site in the Chrome browser from the iMac with iOS. On what browser did you test the site?

  Best regards,
  Sandra

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  Tomas Vrtal

  • April 05, 2021 17:08

  Now I have fixed the error. There seems to be a problem with the header.
  
  Thank You a lot for Your time. :) 

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  Sandra Prunici

  • April 06, 2021 09:09

  Hi,

  Thank you for updating us regarding this issue! Great to know that all is working fine now!

  Best regards,
  Sandra

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  Tomas Vrtal

  • April 27, 2021 17:10

  Hello Sandra, unfortunately, the problem has still not been resolved.

  On Microsoft Edge everything is fine, but on google web search engine or on mozilla scrolling the mouse after pressing a button does not work. Is the possibility that it is not optimized for google?

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  Tomas Vrtal

  • April 27, 2021 17:13
  • Edited

  I'm already clueless about it .. Even my brother on his computer and search engine after pressing the button and scrolling to the block does not work subsequent scrolling on mouse.

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  Sandra Prunici

  • April 28, 2021 08:38

  Hi Tomas,

  Unfortunately, I opened your site but I still can't reproduce this problem. See here. Could you please try to delete the browser cache or try to run the site in an incognito browser mode?

  Thanks!

  Best regards,
  Sandra

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  Tomas Vrtal

  • April 29, 2021 19:01

  I tried change resolution on google. When I set 80% it still not working but when I set 100% It works. And the same is when i change different resolution of display on PC. 

  Here is video: https://jmp.sh/ipsz5IY

  Thank You for some informations.

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  Sandra Prunici

  • April 30, 2021 10:04

  Hi,

  Unfortunately, I still can't reproduce this inconvenience on my MacBook, see here, but I asked my colleagues that have the Windows OS on their computer and they could reproduce it. They found that after they click on the scroll bar, all started to work fine. See here. 

  As this inconvenience depends on the OS, we suppose that there isn't a Brizy inconvenience. This can be an inconvenience with one of the activated plugin or the theme. Therefore, could you please check them? For this, could you please check if you have the latest Brizy Free 2.2.13 and Brizy Pro 2.2.9 version? Could you also temporary deactivate all external plugins (except Brizy Free and Brizy Pro) and activate the Twenty Nineteen default theme? Do you have the same problem?

  Best regards,
  Sandra

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  Tomas Vrtal

  • April 30, 2021 10:54

  Hi, 

  Looks like I found the source of the problem but I have no idea why I had the problem and everything worked for you. The problem was in the parralax (fixed) settings. After deactivation, everything works fine.

  Maybe try checking the parallax afterwards.

  Thank you so much for your time.

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  Sandra Prunici

  • April 30, 2021 12:56

  Hi,

  Thank you for this detail and report. We will inform our team about it and they will investigate this problem a bit deeper.

  Best regards,
  Sandra

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