Brizy Builder Page update but not reflect changes

John Lim

• March 19, 2021 13:26

TOday, whatever changes done on Brizy builder, it has no update at all after pressing the update button, when preview/visit exact page, it just no reflect the changes made to the page, been disable all other plugins, changing themes, updates WP, remove & reinstall Brizy, clear cache, clear cache plugin, WP-optimizer, transilient removes, clean DB, I've done much throughout the day. 

 

I seriously need help on getting my Brizy to work

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  Sandra Prunici

  • March 19, 2021 14:11

  Hi,

  Thank you for these details. I already send you a response in the previous post you created on the same subject. Could you please check it?

  Thanks!

  Best regards,
  Sandra

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• 

  John Lim

  • March 21, 2021 05:44
  • Edited

  Hi Sandra,

   

  It's been 2days, any help please? I've another domain under same account doesn't work as well, it was fine all the time, until I check it today, it does't work even ,please help as it is very urgent, thanks

   

  on my log files gor error

  #0 /home/xxxxxxx/xxxxx/wp-content/plugins/brizy/admin/settings.php(21): Brizy_Editor::prefix('-settings')
  #1 /home/xxxxxxx/xxxxx/wp-content/plugins/brizy/admin/popups/main.php(70): Brizy_Admin_Settings::menu_slug()
  #2 /home/xxxxxxx/xxxxx/wp-content/plugins/brizy/editor.php(288): Brizy_Admin_Popups_Main::registerCustomPosts()
  #3 /home/xxxxxxx/xxxxx/wp-includes/class-wp-hook.php(287): Brizy_Editor->registerCustomPostTemplates('')
  #4 /home/xxxxxxx/xxxxx/wp-includes/class-wp-hook.php(311): WP_Hook->apply_filters('', Array)
  #5 /home/xxxxxxx/xxxxx/wp-includes/plugin.php(478): WP_Hook->do_action(Array)
  #6 /home/xxxxxxx/xxxxx/wp-settings.php(540): do_action('init')
  #7 /home/xxxxxxx/xxxxx/wp-config in /home/xxxxxxx/xxxxx/wp-content/plugins/brizy/editor.php on line 48

   

   

  Brizy is blocking our server IP to make a refuse to connect, please help to whitelist our server IP Range, it's been almost 3 days

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  Sandra Prunici

  • March 22, 2021 11:22

  Hi John,

  On Friday, I send you a response to your primary post and since that moment, I didn't receive a reply from you. See here.

  I will paste my reply here too.

  I checked your site and found a problem related to the theme. See here. Could you please temporary activate a WP default theme and check again this page? I would recommend checking the site in the incognito browser mode to avoid browser cache.

  Also, could you please make sure you have the latest versions for Brizy Free 2.2.9.1 and Brizy Pro 2.2.6? If you temporary deactivate Brizy Free and Brizy Pro, is all working fine?

  Thanks!

  Best regards,
  Sandra

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