Pop-up embed issue

Hayley Bowen

• March 15, 2021 20:28

Hi, I'm trying to create a popup that will work on any site builder. I published my popup and placed it on a test page on my site in the footer and it's not working.

 

Also when I go to the popup editor, sometimes it loads a 404 page. What am I missing?

 

 

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  Alex

  • March 16, 2021 12:08

  Hi,

  Can you please send the pop-up code so we can see the problem? Please also send a screenshot of the display conditions you set for that popup. Thanks.

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  Hayley Bowen

  • March 16, 2021 14:21

  Sure thing. I haven’t set any conditions, we just want it to display every time the page is loaded.

  Here is the code. I screenshot it as well if it doesn’t go through properly.

  <script>!function(p,n,o){if(!(o=n.getElementById("brz-external-popup")))return(o=n.createElement("script")).async=1,o.id="brz-external-popup",o.src="https://s3.amazonaws.com/brizy.cloud/popups/popup.js",o.onload=e,void n.body.appendChild(o);function e(n,e){p.brzExternalPopup?p.brzExternalPopup("https://blackberry5651327.brizy.site"):(n=o.onload,o.onload=function(){n(),p.brzExternalPopup("https://blackberry5651327.brizy.site")})}e()}(window,document);</script>

  

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  Alex

  • March 18, 2021 10:38

  Hi,

  I just had a word with the devs and there is a problem with External Plugins that will be fixed on Saturday(we have a scheduled update for Brizy Cloud:https://status.brizy.io/ ) Sorry for the created inconvenience. 

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  Hayley Bowen

  • March 22, 2021 19:59

  Hi, 

  I tried it again, but still not able to get the popup to load on my site.

  I got the code from the Brizy Cloud again. just in case if the update on Saturday changed it, but still having issues.

  <script>!function(p,n,o){if(!(o=n.getElementById("brz-external-popup")))return(o=n.createElement("script")).async=1,o.id="brz-external-popup",o.src="https://s3.amazonaws.com/brizy.cloud/popups/popup.js",o.onload=e,void n.body.appendChild(o);function e(n,e){p.brzExternalPopup?p.brzExternalPopup("https://blackberry5651327.brizy.site"):(n=o.onload,o.onload=function(){n(),p.brzExternalPopup("https://blackberry5651327.brizy.site")})}e()}(window,document);</script>

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  Alex

  • March 24, 2021 11:24

  Hi,

  I confirm this. I noticed that the pop-up appears but for various reasons it comes with opacity: 0: https://jmp.sh/YfLL7de

  We will fix it. Sorry for the created inconvenience.

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  Hayley Bowen

  • March 24, 2021 14:35

  Thanks,

  I noticed it turned transparent last night in the editor so I went in and created another simple popup with a solid background, and loaded it on a test page on our site and that still isn't displaying.

  The new nontransparent popup code I added is. 

  <script>!function(p,n,o){if(!(o=n.getElementById("brz-external-popup")))return(o=n.createElement("script")).async=1,o.id="brz-external-popup",o.src="https://s3.amazonaws.com/brizy.cloud/popups/popup.js",o.onload=e,void n.body.appendChild(o);function e(n,e){p.brzExternalPopup?p.brzExternalPopup("https://quince5819526.brizy.site"):(n=o.onload,o.onload=function(){n(),p.brzExternalPopup("https://quince5819526.brizy.site")})}e()}(window,document);</script>

  

  We need to figure out if this will work for us or not soon, otherwise, we will need to look into alternative options.

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  Alex

  • March 25, 2021 16:24

  Hi,

  This one works for me: https://jmp.sh/C0sS5r0 Can you please send the link to the website where you added it so I can inspect the code?

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  Alex

  • March 25, 2021 17:01

  Looks like you didn't add the right code. From what I see, you have an additional <script> tag: https://jmp.sh/nKXNl2B

   

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  Hayley Bowen

  • March 25, 2021 19:45

  That worked, thank you! 

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  Alex

  • March 26, 2021 16:50

  Anytime ;)

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