Site not showing as secure (again)

Mat Koenig

• March 15, 2021 19:17

This has happened before and it's happening again. For some stupid reason my site SSL certificate is just randomly GONE. 

Can you please help? Here is a loom video so you can see https://www.loom.com/share/fd90ecf907134cbea8a8522ec008978e

The URL is rockstarinfo.com

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  Alex

  • March 16, 2021 15:27

  Hi Mat,

  We've taken a look at your account, and it looks like you've already used all the available domains you have from the AppSumo code. You have 3 domains and all three are already occupied so for the 4th you can't have a custom domain or SSL respectively. You need to buy a Brizy plan to have more projects published on Custom Domain with SSL.

   

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  Mat Koenig

  • March 16, 2021 15:56

  Alex,

  Thanks for the reply. I'd like to pretend that makes sense to me but all of the other sites I had on Brizy Cloud had the SSL installed and worked just fine, and this one had it just fine but all of the sudden the SSL was removed without any email notice or warning.

  That said, how can I install my own SSL onto the domain then (like how can I run other Brizy cloud sites and still add an ssl like can I use Cloudflare?)

  Finally, I deleted ALL of the other sites EXCEPT for 3 and now I get this ridiculous error (see attachment).

  

   

   

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  Mat Koenig

  • March 16, 2021 15:58

  Yeah, for some reason you guys UNLINKED my custom domain and that is why it isn't working!!!!! Please RECONNECT the custom domain that was linked to it since I have deleted ALL of the other sites and only have THREE on Brizy Cloud. The lack of communication before you guys remove/delete things is pretty sketchy for a company that is so awesome and well regarded. 

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  Mat Koenig

  • March 16, 2021 16:01

  Nevermind I republished it. In the future it would be GREAT if you guys could actually communicate before making changes. 

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  Natalia Chitoroaga

  • March 17, 2021 15:40

  Hello Mat,

  Actually, it was my fault and I want to apologize personally.

  What I did - we have this strange SSL issue, when at one point, the server doesn't generate correctly this certificate. Usually, I delete the domain and add it again. In 2 minutes the SSL is generated again and the page is secured forever. In your case - I did even noticed that you have only 1 code AppSumo code :( Thus, my fix didn't work. Moreover, I couldn't add back the domain name. 

   

  Apologizes again. 

  Regards, Natalia

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