Edit with Brizy Is taking time in loading

Completed

Shilpa Chowdhury

• March 31, 2021 06:06

Hi,

when I try to open "edit page with brizy" it is taking time for loading but not opening. Kindly fix the issue. I have attached the screenshot.

PFA

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  Shilpa Chowdhury

  • March 31, 2021 09:27

  Please reply

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  Sandra Prunici

  • March 31, 2021 10:59

  Hi Shilpa,

  Could you please check if you have the latest Brizy Free 2.2.10 and Brizy Pro 2.2.7 version? Also, could you please temporary deactivate all external plugins (except Brizy Free and Brizy Pro) and activate a WordPress default theme? Do you have the same problem?

  When you open the Brizy editor and find this inconvenience, could you please open the console and send us a screenshot with the Console? See here how you can open the Console.

  Thank you!

  Best regards,
  Sandra

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  Shilpa Chowdhury

  • April 01, 2021 10:03

  I have Brizy Free 2.2.10. I am facing same problem. Please fix the issue.

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  Shilpa Chowdhury

  • April 01, 2021 10:06

  I have Brizy Free 2.2.10. I am facing same problem. Please fix the issue. I have attached the console screenshot. PFA

   

  

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  Sandra Prunici

  • April 01, 2021 11:02

  Hi,

  Could you please open the Console when you open the Brizy editor? Something like this https://jmp.sh/7IEBPaG.

  Did you receive this problem on all pages or on some certain pages? Also, I want to add that it isn't possible to continue edit with Brizy pages that are already created and edited with the theme or another page builder. You can create new pages and edit them with Brizy.

  Thank you!

  Best regards,
  Sandra

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  Shilpa Chowdhury

  • April 01, 2021 11:12

  I am facing the problem in all pages while continuing with brizy editor. Can't create new page nor open existing page with brizy editor. I have attached the screenshot of Console.

   

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  Sandra Prunici

  • April 01, 2021 13:57

  Hi,

  I'm sorry for the question but want to concretise one detail. Did you temporary deactivate all external plugins and activate the Twenty Nineteen theme? Do you notice the same problem?

  Thank you!

  Best regards,
  Sandra

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  Shilpa Chowdhury

  • April 05, 2021 06:52

  Yes I am facing the same problem till now.

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  Shilpa Chowdhury

  • April 05, 2021 06:52

  Please fix the issue now.

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  Sandra Prunici

  • April 06, 2021 08:29

  Hi,

  Thank you for all these details! We would like to check this problem from your dashboard. Could you please send us the WP credentials to this site?
  I have created a private ticket for this request. You had to receive a notification regarding this by email. Could you send us in that private message the WP credentials to this site?

  Thanks!

   

  Best regards,
  Sandra

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  Shilpa Chowdhury

  • April 08, 2021 06:39

  I have send you the credentials in mail. Kindly resolve the issue.

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  Sandra Prunici

  • April 08, 2021 11:28

  Hi Shilpa,

  Thank you for the WP credentials. We already received the WP credentials. My colleague Natalia will investigate your dashboard with our developers and when they will receive a notification, will inform you in that private ticket!

  Thank you!

  Best regards,
  Sandra

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  Natalia Chitoroaga

  • April 08, 2021 15:25

  It is a hosting/server issue.

  Error: The server is sending the header X-Frame-Options with the value DENY this means that it is forbidden to load this site in an iframe. The server must send at least the value SAMEORIGIN.  

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