Facing Image Broken Problem While uploading via Brizy

Moazzam Ali

• March 13, 2021 13:56

I am facing problem that I am trying to upload an image however it is not showing up and looks broken.
When previewing the image from the media folder then it looks fine, its correctly uploaded in media folder of wordpress , but the problem is creating only when I uploaded it via brizy.
Please help how will I fix it?

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  Sandra Prunici

  • March 15, 2021 13:43

  Hi,

  Could you please check if you have the latest Brizy Free 2.2.9.1 and Brizy Pro 2.2.6 version? When did you encounter this problem? Did you migrate the site? How did you migrate the site?

  Could you please go to the WP Media Library and try to modify (e.g. crop or rotate) an image that you also use in the Brizy pages? Did you receive some problems?

  Thanks!

  Best regards,
  Sandra

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  Moazzam Ali

  • March 15, 2021 16:46

  Hi, I didn't migrate website. Its totally new Installation.

  I have latest version of both.

  Everything is fine I am facing problem only when uploaded images vis brizy.

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  Sandra Prunici

  • March 16, 2021 13:40

  Hi,

  Could you please temporary deactivate all external plugins (except Brizy Free and Brizy Pro) and activate a WordPress default theme? Do you have the same problem?

  Do you have enabled the php-gd or php-imagick options? Also, check the file permission for your files(644) and folders (775/755).

  Thank you!

  Best regards,
  Sandra

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  Moazzam Ali

  • March 16, 2021 18:38

  Yes those module is installed and permission is set.

  Please guide me exact solution on top priority.

  regards,

  Moazzam

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  Elena Nicolai

  • March 17, 2021 09:22

  Hi Moazzam!

  My name is Elena,Brizy custumer team

  I made a private ticket with your request. I've asked for your WordPress credentials we need to fix this problem directly in your dashboard.

  Best Regards 

  Elena

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