Video play problems

Gordonfong Fang

• March 29, 2021 10:00
• Edited

Hi sir,

My site almost live,   I click play it loading properly, when I want to stop, the video is stopped , but the audio still playing>>>>> then I click play again, there are double audio mixed....mysite:https://fr.mysourcify.com/

Could you pls help me on this?

Kindly regards!

Yours Gordon

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  Alex

  • March 30, 2021 08:41

  Hi Gordon,

  how strange. I'm not sure why but I see two videos superimposed on you on the page: https://jmp.sh/IpwjvEW Can you please confirm you have this issue with the latest Brizy versions - Free 2.2.10. and PRO 2.2.7? Also, do you have the same problem if you disable all your external plugins?

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  Gordonfong Fang

  • March 30, 2021 09:42

  Hi Alex,

  Thanks for your reply.

  Yes I use 2.2.10 and Pro 2.2.7. Don't know how this happens, just paste one video, it generated 2?

  Kindly regards!

   

  Yours Gordon

   

  

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  Gordonfong Fang

  • March 30, 2021 09:52

  I found the problem, when I use the cover, it qoute two videos. If I don't use any kinds of preview cover, it qoute one video.

  I thinks that's a bug, you can fix it very soon.

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  Alex

  • March 31, 2021 20:32

  I've already checked this with cover and works well for me: https://jmp.sh/VU60M2i So it seems to be a third-party cause. Can you please confirm that you have the same problem with all plugins disabled and with a default WordPress theme? Once confirmed I will create a private ticket for you and inspect it on your dashboard.

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  Gordonfong Fang

  • April 05, 2021 11:57

  HI Alex,

  CLould you pls check for me?

  you can login here: removed by admin

  thx.

   

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  Alex

  • April 07, 2021 13:28

  Hi,

  I couldn't log in using that link but today when I checked your site I noticed that the video is working fine: https://jmp.sh/yy0Nolm Did you make any changes?

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