Your Pro Plugin doesn't

Jøran Gjøvåg

• March 12, 2021 10:48

I purchased, downloaded, and installed Brizi Pro. The Plugin is activated in Wordpress. I still do not get access to Pro content when editing with Brizi.

Appreciate any help.

Cheers, Paying dissatisfied customer.

 

0

• 

  Sandra Prunici

  • March 12, 2021 15:12

  Hi,

  Could you please check if you installed and activated the Brizy Free plugin too https://jmp.sh/UnISoHr? Do you have installed and activated the latest versions for Brizy Free 2.2.9.1 and Brizy Pro 2.2.6? The Brizy plugin Free plugin should be installed because the Brizy Pro is an extension of the Brizy Free plugin.

  If you still not have access to the Brizy Pro features, could you please log-out from the WP dashboard, clean the browser cache and then log-in again in the WP dasbhoard? Please, delete the site cache too and then check if you still have the same inconvenience.

  Thank you!

  Best regards,
  Sandra

  0
• 

  Jøran Gjøvåg

  • March 15, 2021 10:37

  now, i uninstalled and reinstalled Brizy Pro, checked to have the latest version of Brizy Free, I logged out of wordpress, I cleaned my browser cache, logged out and back into Wordpress. Pro features still aren't accessable. 

  Still i will appreciate help:)

  0
• 

  Sandra Prunici

  • March 16, 2021 10:13

  Hi,

  Thank you for all these details! We would like to check this problem from your dashboard. Could you please send us the WP credentials to this site?
  I have created a private ticket for this request. You had to receive a notification regarding this by email. Could you send us in that private message the WP credentials to this site?

  Thanks!

   

  Best regards,
  Sandra

  0

Please sign in to leave a comment.