Appsumo deal - max 3 custom domains reached

Tes Macpherson

• March 07, 2021 19:14

Hi, I want to publish a new custom domain but I have already published 3, and I am on the Appsumo deal with 3 custom domains allowed. I actually do not use one of my previously set up sites. Is it possible to disconnect that custom domain and use the third one now for my new site? How do I do this? Thank you!

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  Sandra Prunici

  • March 09, 2021 13:34

  Hi,

  Yes, you can disconnect one of the previously published sites with the Custom domain. For this, you have to go to the domain provider and delete the DNS that points to the Brizy Cloud project (A and Cname record). After this, you have to go back to the Brizy Cloud dashboard and publish that site with the Brizy Subdomain method. Then, you have to open the site and update the homepage to update all these changes and delete the site cache.

  After this, you can publish another site with the Custom domain method.

  Let us know if we can help you with something else.

  Best regards,
  Sandra

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  Tes Macpherson

  • March 10, 2021 18:35

  Hi Sandra, thanks I followed your instructions. When you said "you have to open the site and update the homepage to update all these changes and delete the site cache" - all I had to do was click the update button? I'm not sure if "and delete the site cache" was a separate instruction, or is automatically done when I click update?

  Even though I have set the old site's domain to use a brizy subdomain, it is still displaying my original custom domain and I am therefore still unable to set the new site to a custom domain. Please can you help? I'd rather message the site urls privately. Thanks.

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  Sandra Prunici

  • March 11, 2021 12:37

  Hi,

  Thank you for your reply and message!

  Yes, you are right, you have to click on the "Update" button. To summarize, after you deleted the Cname and A record from the domain registration, you have to publish the site with the "Brizy Subdomain" method. Right after this, open this project and click on the "Update" button. This action will update the project with the new publishing method and in such a way will be deleted the site cache. You don't have to do something special to do for cleaning the site cache. The "Update" button will make this for you.

  "Even though I have set the old site's domain to use a brizy subdomain, it is still displaying my original custom domain" - here, could you please check the domain provider? Did you delete the Cname and A record? Is that custom domain "empty"?

  Thanks!

  Best regards,
  Sandra

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  Tes Macpherson

  • April 07, 2021 18:26

  Hi Sandra, I tried updating the site to clear the cache, but it did not work. I have now taken down the domain name entirely (expired) so there are no A or Cname records present for me to edit any more. I  would rather not delete my brizy site, but instead just move it to a free brizy subdomain. However I can't seem to do so. I have even unpublished the site on Brizy so it is only in draft. But it still seems to be using one of my custom domain licenses. Please help, as I have tried multiple times. Thank you.

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  Sandra Prunici

  • April 08, 2021 09:34

  Hi Tes,

  When you access the domain you want to disconnect from the brizy Custom Domain method, do you see the Brizy site? Could you please send us too?

  When you connect a custom domain to the Brizy Cloud site you actually do 2 important steps:
  1 - You click on "Publish" from the Cloud dashboard, select the Custom Domain name and insert the Custom Domain name. After this, you save this modification;
  2 - You go to the Domain Registration and register the site will have this domain by set-up the A and Cname records. These A record and Cname record point to a certain Brizy Cloud site

  When you want to "empty" a custom domain, to unpublish a custom domain, you have to do the same 2 steps from both parts. Therefore, you have to:
  1 - Go to "Publish" from the Cloud dashboard, select the "Brizy subdomain" method and save this modification. Also, you have to enter inside the project and click on "Publish" and "Update";
  2 - Go to the domain registration of this custom domain and delete the Cname and A record that point to the Brizy Cloud project.

  Could you please check again if you have done these 2 parts?

  Thank you!

  Best regards,
  Sandra

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  Tes Macpherson

  • April 08, 2021 09:43

  Hi Sandra, yes I had done the first and the second previously but it did not work. After that, my published custom domain url expired on godaddy as I no longer wanted it. So I was then unable to edit the A and CNAME records because the domain is no longer active (2). Still when I tried (1) it did not work, and kept showing the custom domain.  Never mind, this was just too difficult to sort out, so now I have given up and simply deleted the site from Brizy. Thankfully the custom domain license has now become available again for re-use, so I'm sorted now.

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  Sandra Prunici

  • April 08, 2021 11:53

  Ok, thank you for updating us regarding this case and we are happy that all is working fine now.

  Let us know if we can help you with something else.

  Best regards,
  Sandra

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