Brizy PRO breaks site

Amar Delic

• March 05, 2021 19:55

Hi!

I use a third party hosting provider och am using Brizy through Wordpress. I just started using Brizy yesterday and everything was working like it was supposed to until today when previews suddenly became blank (white). I've read a couple of these issues on your forum and troubleshooted the following:

• I've made sure that I have the latest Brizy & Brizy PRO versions installed.
• I don't use any other page builder.
• I even deleted all hosted data from every database and all files from the domain. I then reinstalled everything from scratch and then deleted all plugins, pages and themes from the fresh install. Used Astra theme and installed Brizy & Brizy PRO. But still not working.

I found the issue though (and a workaround).

Issue: The Brizy PRO plugin. With it deactivated the preview works perfectly fine.

Workaround: I only have Brizy PRO activated when I edit in the backend.

My setup: Brizy PRO lifetime, Brizy PRO 2.2.5, Brizy 2.2.8, Wordpress 5.6.2

This is btw of course not acceptable, hope you can fix it. I want to give Brizy a shot instead of going with other page builders, because I like the direction in which you are heading in with the product and the team.

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  Alex

  • March 06, 2021 15:06

  Hi,

  thank you for your detailed message. It is strange behavior that should not happen. Brizy PRO is an extension to Brizy Free and should work both well.

  I have created a private ticket for you so please send your login details there and we will look into it. Thanks.

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