Is back-end support available?

Completed

Dennis Schaffer

• March 02, 2021 16:14

Updating the Brizy plugins caused the following error:

Fatal error: Composer detected issues in your platform: Your Composer dependencies require a PHP version ">= 7.2.5". You are running 7.0.25. in [account] public_html/core/wp-content/plugins/brizy-pro/vendor/composer/platform_check.php on line 24

Our server is running newer versions than 7.2.5. I had a similar issue like this in the past, and support via Brizy (formerly Themefuse) was able to fix the problem. Is support still available?

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  Alex

  • March 02, 2021 16:40

  Hi Dennis,

  Can I know which version you upgraded from? If you manually update Brizy plugins do you get the same error when you activate them?

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  Dennis Schaffer

  • March 10, 2021 19:52

  I tried updating the Brizy Pro plugin manually, but it gives this message:

  Fatal error: Composer detected issues in your platform: Your Composer dependencies require a PHP version ">= 7.2.5". You are running 7.0.25. in /home3/opendoo2/public_html/core/wp-content/plugins/brizy-pro/vendor/composer/platform_check.php on line 24

  Our website host is HostGator, and I confirmed they are running PHP 7.4.15.

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  Dennis Schaffer

  • March 10, 2021 21:54

  OK, I broke the site b/c I tried updating the Brizy (free) plugin without saving the previous copy. Help!
  Opendooronline.com is looking really badly without Brizy working, and I can't figure out how to correct our site to recognize the server (HostGator) is running a newer version of PHP.

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  Dennis Schaffer

  • March 10, 2021 21:58

  And, again, is there support available? The last time I had a similar issue a few years back, a tech support agent went in, and saved the day. A little over a week ago (the first time I posted), I had HostGator restore a backup, so our site would work again, but that did not correct the issue.

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  Dennis Schaffer

  • March 10, 2021 22:06

  Note: I am using a Themefuse site built with Brizy. The apparent PHP discrepancy is preventing backups and updates from working.

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  Alex

  • March 11, 2021 17:23

  I have created a private ticket for you so please send your login details there and we will look into it. Thanks.

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  Natalia Chitoroaga

  • March 12, 2021 12:04

  Fixed. 

  The fix is also added in our next Brizy release.

   

  Regards, Natalia

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