An error happened while trying to display this element You can open an issue or remove this element

Jamie Keene

• March 01, 2021 07:10

Hi! I'm not sure how to "open an issue" but, I modified a template block and am receiving this error message: An error happened while trying to display this element
You canopen an issueorremove this element.

I'd prefer for the issue to be fixed vs removing since I can't remember exactly what I wrote for the text and really don't want to recreate it - on a tight deadline for a client.

Please let me know what you need from me or if I am supposed to contact you in some other way. I am in a weird staging site so if you need login info, I can create an account for you to login and see what's going on. 

Thanks so much! I love Brizy!!

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  Sandra Prunici

  • March 01, 2021 16:48

  Hi,

  We would prefer to check this issue from your dashboard. Could you please send us the WordPress credential to this site?
  I have created a private ticket for this request. You had to receive a notification regarding this by email. Could you send us in that private message the WP credentials to this site?

  Also, could you please check if you have the latest Brizy Free 2.2.8 and Brizy Pro 2.2.5 version? Could you please temporary deactivate all external plugins (except Brizy Free and Brizy Pro) and activate a WordPress default theme? Do you receive the same problem?

  Thanks!

  Best regards,
  Sandra

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