Mobile and Tablet issues

Ebony Hall

• March 11, 2021 13:59

I posted earlier, but I think I need to be more thorough in my post. The site is https://housingaffordabilitytrust.brizy.site

Some buttons and links are not working properly on tablet and mobile. They redirect to https://www.brizy.cloud/

For example, when I upload a file on mobile, instead of taking them to the next step of the application process, it redirects to the brizy.cloud page. This is incredibly frustrating as some people will try to apply for our grant on mobile or tablet. 

What is causing this error? And how do I fix it?

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  Sandra Prunici

  • March 11, 2021 16:54
  • Edited

  Hi,

  We already responded to the previous post you created but as this post has more details and the URL links, I will continue the message here.

  If I correctly understand, you receive some inconveniences with the "Apply now" button. Just now, I tried to test it from the desktop mode but it doesn't open the right page and display the 404 error page. See here. I suppose that you in the URL link (here) for the button this link "https://www.brizy.cloud/projects/5633538/preview/application" but you have to add this one "https://housingaffordabilitytrust.brizy.site/application". This because this link https://www.brizy.cloud/projects/5633538/preview/application is only available for editor mode and it isn't the page URL. In your case the page URL is https://housingaffordabilitytrust.brizy.site/application. Therefore, I suggest replacing the URL link of the "Apply Now" button with this one https://housingaffordabilitytrust.brizy.site/application.

   

  Now, about the form and "Upload file" from the Application page - at the moment, the Brizy form doesn't have the 2 step form, therefore, it isn't possible to create something like 2 forms that will be interconnected and will send a single lead. Therefore, when the visitor uploads a file it isn't invited to the next step of the application process. All the details you need for the application have to be in a single form to be sending fine. This isn't an inconvenience for the mobile mode. In such a way is working the Brizy form at the moment. We have plans to release the 2-step form and our developers are investigating this but unfortunately, we can't provide an ETA for this feature.

  Best regards,
  Sandra

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  Ebony Hall

  • March 11, 2021 18:12

  Thank you! Sorry for the double post. That helped.

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  Sandra Prunici

  • March 12, 2021 10:21

  Hi,

  Thank you for your message! I'm happy to hear that you sorted with these inconveniences. 

  Best regards,
  Sandra

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