Problem with accentuation in the contact form.

Rafael Cunha

• March 11, 2021 12:25

I'm using Active Campaign to capture emails and names for my list, but my lead's accented names go wrong in Active Campaign. I put a screenshot to illustrate.

The name was supposed to be Araújo, but it arrives that way.

Names without an accent are normal, but those with an accent are wrong. How to solve?

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  Sandra Prunici

  • March 26, 2021 10:58

  Hi,

  I'm sorry for the late response. For some reasons, your message was added to the Spam folder and for this reason, we couldn't see it. Now, we recovered it from there and all is ok now.

  Unfortunately, we didn't encounter a problem with the Brizy. We checked with a standard form and all seems to work fine. See here a screenshot from the Brizy Leads. 

  
  Best regards,
  Sandra

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  Xavier Garrido

  • February 16, 2022 03:49
  • Edited

  I have the same issue but with Zappier webhook.

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  Permanently deleted user

  • February 16, 2022 08:07

  Hi Xavier,

  Thank you for contacting us.

  In the Brizy leads, normally accented letters show up. If this is happening with Zapier webhooks, it could be happening at the Zapier end. We may not be able to offer much help if this is happening at the Zapier end.

  Best regards, Nelea.

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  Xavier Garrido

  • April 29, 2022 13:30
  • Edited

  Hello, it is a shame you don't have a solution for this and indeed I think it has to do with Brizy. I integrated CF7 and it works fine with Zapier. I suspect it could be the type of data it sends to zapier from the Brizy web form. I would love you guys could take a look in to it, because Brizy forms has so much great integration with the builder and also CF7 is a customisation nightmare.

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  Rafael Cunha

  • April 28, 2022 13:47

  I'm also still waiting for a solution. It's been months. I stop making leads page for my clients in Brazil with Brizy because of this problem.

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  Xavier Garrido

  • April 29, 2022 13:35

  I used CF7 but it is a nightmare. I suspect is the type of information sent through the system, zapier recieves UTF-8 type and Brizy send another type, so the leads recieved are faulty. I think it could be that.

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