Brizy Plug-in causing a major error on my site

Completed

Bianca Heath

• March 09, 2021 16:51

My site is not working because of the brizy plugin. I need help fixing this as soon as possible. I am missing out on sales because of this issue 

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  Natalia Chitoroaga

  • March 09, 2021 18:01

  Hello Bianca,

  Natalia here! Please give us some details, what exactly is not working?

   

  Regards, Natalia

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  Bianca Heath

  • March 09, 2021 19:37

  When seeking help with this issue, you may be asked for some of the following information:
  WordPress version 5.6.2
  Current theme: The Core Child (version 1.0)
  Current plugin: Brizy (version 2.2.9)
  PHP version 7.4.15
  
  
  
  Error Details
  =============
  An error of type E_ERROR was caused in line 34 of the file /home3/biancahe/public_html/wp-content/plugins/brizy/twig-engine.php. Error message: Uncaught Error: Class 'Twig\Loader\ArrayLoader' not found in /home3/biancahe/public_html/wp-content/plugins/brizy/twig-engine.php:34
  Stack trace:
  #0 /home3/biancahe/public_html/wp-content/plugins/brizy-pro/admin/white-label.php(69): Brizy_TwigEngine::instance('/home3/biancahe...')
  #1 /home3/biancahe/public_html/wp-content/plugins/brizy-pro/admin/white-label.php(26): BrizyPro_Admin_WhiteLabel->__construct()
  #2 /home3/biancahe/public_html/wp-content/plugins/brizy-pro/admin/license.php(89): BrizyPro_Admin_WhiteLabel::_init()
  #3 /home3/biancahe/public_html/wp-content/plugins/brizy-pro/admin/license.php(22): BrizyPro_Admin_License->__construct()
  #4 /home3/biancahe/public_html/wp-content/plugins/brizy/admin/membership/membership.php(396): BrizyPro_Admin_License::_init()
  #5 /home3/biancahe/public_html/wp-content/plugins/brizy/admin/membership/membership.php(43): Brizy_Admin_Membership_Membership::is_pro()
  #6 /home3/biancahe/public_html/wp-content/plugins/brizy/editor.php(287): Brizy_Admin_Membership_Membership::regi

   

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  Natalia Chitoroaga

  • March 09, 2021 20:03

  Hello Bianca,

  Thank you for your reply.

  Can you please update the plugin to Version #2.2.9.1? Also, do you have the PRO plugin? What is the Brizy PRO plugin version?  

   

  Thank you!

  Natalia

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  Natalia Chitoroaga

  • March 09, 2021 20:09

  Bianca, a small request - can you please check what is your php version? Can you please ask your hosting provider to update the php version to the 7.2 version?

  Send me please a short update, if it's possible. 

  Thank you!

  Natalia

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  Bianca Heath

  • March 09, 2021 21:35

  Version 7.4.15

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  Bianca Heath

  • March 09, 2021 21:41

  Everything was fine until my Brizy updated automatically this morning

   

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  Natalia Chitoroaga

  • March 10, 2021 09:02

  Hello Bianca,

  I've sent you a private message for more details regarding this error. 

  Waiting for your reply.. 

   

  Thank you!

  Natalia

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  Natalia Chitoroaga

  • March 11, 2021 11:43

  Updating the PRO plugin to the latest version #2.2.6, fixed this issue. 

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