Embed popup returns 500 error

Linh Tinh

• March 08, 2021 09:21

Tried to add an embed popup into another website, but the popup does not show! It returns error 500 in debug tool.

https://hi.prestasoo.com/documenthemix-bo#https://documenthemix.prestasoo.com/bo/

Please help

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• 

  Sandra Prunici

  • March 09, 2021 14:53

  Hi,

  Thank you for reporting this problem. We are aware of this issue and our developers are already working to fix it. We are doing our best to fix it as soon as possible. I'm sorry for this inconvenience!

  Best regards,
  Sandra

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  Linh Tinh

  • March 10, 2021 05:42

  2 days and the problem has not been fixed!

  Error 500 is an issue on your end (for example, an error in your source code).

  I think we do not need 2 days to fix an issue like this.

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  Sandra Prunici

  • March 10, 2021 13:40

  Hi,

  At the moment, the team are working to solve this inconvenience. It is a complex feature and we need a bit more time for it. We are doing our best to release the fix as soon as possible in the next updates.

  Thank you!

  Best regards,
  Sandra

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  David Bullock

  • March 16, 2021 09:04

  Hi, also have this problem and just finished a new urgent PopUp for a client only to see, this is not working since at least a week. :(

  Is there a new status or workaround?

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  Elena Nicolai

  • March 16, 2021 09:48

  Hi Torsten !

  My name is Elena ,Brizy Customer team

  I'm sorry for this inconvenience! This bug is fixed already. The team is testing the new Brizy Cloud version and we are preparing a new release for this week.  

  Best Reagrds!

  Elena

   

   

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  David Bullock

  • March 16, 2021 09:59

  Hi Elena, 

   

  thanks for that really fast response. I still experience this Error 500 on several sites like
  https://www.e-friedrich.de/ 
  or here: https://www.mattis-bikeservice.de/
  
  
  

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  Elena Nicolai

  • March 16, 2021 11:25

  HI Torsten!

  Yes, this error 500 error is generated by the missed pop-up element in your project.

  Let us know if we can help you with something else.

  Best Regards!

  Elena

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  David Bullock

  • March 16, 2021 12:35

  Hi Elena,
  
  what do you mean, with "missed pop-up"?
  It's saved as public and the link was directly generated and implemented?

  Any Workaround needed?

  Best
  Torsten

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  Linh Tinh

  • March 17, 2021 01:42

  Hi Elena, so we need to wait for the new Brizy Cloud version, or create a new popup to fix the issue?

  Because we still can not use the current pop-ups

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  Elena Nicolai

  • March 17, 2021 11:20

  HI Linh!

  Thank for the message!

  Unfortunately, the only solution is to wait for the update, which will be on March 20

  Best Regards!

  Elena

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  David Bullock

  • March 17, 2021 12:43

  The new Pop-up was created yesterday from scratch - so it's pretty new.
  So march 20 ist OK to hope for a a solution. :)

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