Email on my contact form is sent even though a required field isn't completed

P Bacon

• February 26, 2021 17:22
• Edited

Hi, my contact form at https://20thcenturybox.com/contact-us/ is sending user submissions to me even though the fields, which I have set up as required, are empty.

Is this an issue that you have had before?

I am using up-to-date wordpress brizy and brizy pro plugins with the latest install of wordpress.

If you send a message to me without filling out a field then I should still get it. :-)

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  Sandra Prunici

  • March 01, 2021 09:20
  • Edited

  Hi,

  Thank you for the URL link of the contact form. I checked ut and make several tests to check the form and the way it is working and all of us working fine. See here.

  Could you please check again? Please, make sure you deleted the browser cache.

  Best regards,
  Sandra

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  P Bacon

  • March 01, 2021 10:34

  Hi Sandra, I sent this message to you via email, but not sure if it has come through to you. so sending it again.

   

  Thank you for your response.

  However, the form isn’t working fine.

   

  I understand that from the user end it seems to work ok with the fields that aren’t completed turning red. But I have 11 emails in my inbox from you. They were sent every time you clicked on the send button regardless of the fields showing up red.

   

  So more work to be done I’m afraid. 😊

   

  Paul.

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  Sandra Prunici

  • March 01, 2021 16:55

  Hi,

  Thank you for writing to us here! You may be replied to the "noreply@.." email but all these messages are sent to spam. could you please give us more details about the form? How did you connect it? What option did you select? Did you receive all these "uncompleted" leads in the Brizy -> Leads?

  Thanks!

  Best regards,
  Sandra

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  P Bacon

  • March 02, 2021 11:29

  Hi Sandra, thanks for the reply.

  The form on that page is connected to Gmail option. 
  
  I checked the Brizy leads section and the only 2 that came through were the ones where you had completed all the fields, so that part seems to be working ok.

  I tried setting up another form connected to my Hubspot account via the integration and tried that. The forms all came through to hubspot inbox whether I filled in all the fields or not.

   

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  Sandra Prunici

  • March 02, 2021 14:43

  Do you have the latest Brizy Free 2.2.8 and Brizy Pro 2.2.5 version? Could you please check this?

  Thanks!

  Best regards,
  Sandra

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  P Bacon

  • March 02, 2021 14:45

  Yes,  all Brizy plugins up to date.

  Paul.

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  Sandra Prunici

  • March 03, 2021 08:32

  Hi,

  Thank you for all these details! We will want to check this issue from your dashboard. Could you please send us the WP credentials to it?
  I have created a private ticket for this request. You had to receive a notification regarding this by email. Could you send us in that private message the WP credentials to this site?

  Thanks!

   

  Best regards,
  Sandra

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