Something Went Wrong when trying to open editor

Kevin Wetrab

• February 25, 2021 15:27

Dear Brizy-Team,

I've built a complete Website with the brizy editor. It worked well so far. Now I suddendly get a Something Went Wrong error every time when I try to open the editor. I tested several pages and it happens on all of them. It also happens with other plugis disabled. It happens with different accounts.

It is urgent, since it was originally planned to present this website in its fullest today... now no one can see the editor.

Please help me out

Best regards

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  Kevin Wetrab

  • February 25, 2021 15:39
  • Edited

  This error occurs in the debug tool of Firefox browser and also Chrome:

  editor bootstrap error SyntaxError: JSON.parse: unexpected character at line 1 column 1 of the JSON data editor.js:1:2840471

      <anonym> https://DOMAINNAME/wp-content/plugins/brizy/public/editor-build/170-wp/editor/js/editor.js:1

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  Alex

  • February 25, 2021 16:40

  Hi Kevin,

  Can you please confirm you have this issue with the latest Brizy versions - Free 2.2.8. and PRO 2.2.5? Did you migrate the site recently?

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  Kevin Wetrab

  • February 27, 2021 09:58

  Yes, I use both recent versions with these version numbers. I didn't migrate the site.

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  Alex

  • March 01, 2021 16:02

  I have created a private ticket for you so please send your login details there and we will look into it. Thanks.

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