Global objects not globalling
I have a global header and footer. I made an update to the footer and it will not update globally. In addition I tried to remove it and re-add it, now it added the newly edited global footer to every page along with the one that is not updated. ON EVERY PAGE!
I delete the extra footer and sometimes it goes away and sometimes it doesn't. It shows up fine in the Brizy edit but not the live rendering.
-
Hi Jose,
Thank you for contacting us.
I understand that after updating your global footer, the changes are not applying correctly across the website, and now both the old and new footer versions are appearing on the live pages. Since it looks correct inside the Brizy editor but not on the frontend, this may be related to the display conditions or cache.
To investigate the issue, could you please provide your WordPress admin login details? Kindly send the following details to communitysupport@brizy.io:
Community post link: https://support.brizy.io/hc/en-us/community/posts/35943647049362
WordPress Admin URL:
Username:
Password:We’ll be glad to assist as soon as we have access.
Best regards,
Ariel H.0 -
Sent. I have been manually editing some of the pages, but if this could be resolved it would be truly appreciated.
0 -
Hi Jose,
This appears to be related to a cache issue. Refreshing the browser or clearing the browser cache usually removes the duplicated footers.
This is demonstrated on this screencast - https://youtu.be/Bd524Qpes80Could you also please check if your hosting provider has a server-side cache enabled? If so, please try clearing or purging the cache from your hosting control panel as well, then check the site again.
Best regards,
Ariel H.0 -
refreshing browser cache did not clear the issue. even using a new browser did not. I will look into the hosting cache settings.
0
Please sign in to leave a comment.
Comments
4 comments