New project showing "legacy version of Cloud" error

Pascal B

• May 22, 2026 10:31

Hi Brizy Support,

I created a brand new project from scratch for my domain lenzfilms.uk just a few days ago together with a brand new template you provide.

However, whenever anyone tries to load the site, it throws the error: 'The project is running a legacy version of Cloud and cannot properly be processed.'

I don't understand why that is since the project and template are brand new. Can you assist?

Thank you!

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  Ariel H.

  • May 22, 2026 12:01

  Hi Pascal,

  We’ve now fixed the issue on your website. It appears the problem was related to caching.

  Could you please check on your end and let us know if everything is working properly now?

  Best regards,  
  Ariel H.

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  Pascal B

  • May 22, 2026 14:11

  Hi Ariel, 
  
  Thanks for your swift response. The issue has been fixed. Everything running smoothly. Thanks! 

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  Yuvaraj Kasi

  • May 24, 2026 09:03

  Hi Ariel,I am also facing similar issue. the domain is theradianceelite.in
  i have created a new project and published it. but still some of the pages show this message especially the home page. could you please look into it?

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  Ariel H.

  • May 25, 2026 08:21

  Hi Yuvaraj, I asked a colleague to look into this. I will get back to you as soon as I have any updates.
  
  Kind regards,
  Ariel H.

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  Ariel H.

  • May 25, 2026 08:46

  Hi Yuvaraj,

  We’ve now fixed the issue, and your website is accessible again.

  Please check on your end and let us know if everything is working properly or if there’s anything else we can help you with.

  Best regards,
  Ariel H.

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