Checkout problem with updating payment information after coupon during cancel/update subscription

Nathan Minderhoud

• May 13, 2026 15:39

Your discount offer for people who cancel their subscription does not work. Is that on purpose?

https://billing.brizy.io/p/session/live_YWNjdF8xTWdqUWZIYXE2NXJzNzdaLF9VVmc4ZXBlY2JHdWh5T3oxd2dLTjZHc3l3VFNoQmIw0100mPXEy0c0

Update subscription brings it back to $69 per year, but it is not even possible to click the continue button, because the initial amount does not get accepted by the screen as it does not update the amount after the couponcode is applied.

 

So I am thinking that this is probably a checkout problem.

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• 

  KC George

  • May 14, 2026 07:27
  • Edited

  Hello Nathan,

  Thanks you for reporting the above issue. You have availed 70% discount while making your purchase on November 10, 2025. It's possible that the discount for cancelling users did not apply to you.

  We would like to investigate the issue you have reported above. Can we recreate your experience of cancelling subscription? We will follow these steps.

  • Reverse your cancellation by clicking on the "Don't cancel subscription" button.
  • Cancel your suscription again and follow the discount process and record screen while doing it

  This will help us capture the issue wih the discount process. Your account will be unaffected by this procedure. Do we have your permission? 

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