After the Clickable pop-up is set up, it fails to pop up correctly in other browsers.

Aaron

• May 12, 2026 05:35

After the Clickable pop-up is set up, it fails to pop up correctly in other browsers.

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  KC George

  • May 12, 2026 05:52

  Hello Aaron,

  Please provide us with the URL of the page where you are having this problem, as well as instructions on how to test the popup. In which browsers does the popup not work?

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  Aaron

  • May 12, 2026 05:56

  hi KC George
  
  The "Contact Us" button on the banner of jchomedecor.com's homepage is not working properly as a clickable pop-up.

  Currently, all browsers tested cannot open the pop-up correctly.

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  KC George

  • May 12, 2026 06:04

  Hello Aaron,

  The "Contact Us" button on the hero section of your homepage currently links to an achor link, https://jchomedecor.com/#gPzhQkjM1RqE, which appears non existent. Can we look at your WordPress dashboard to help you resolve this issue? Please add a new user to your WordPress Dashboard and send the following details to our email: communitysupport@brizy.io 

  • Support Forum reference: https://support.brizy.io/hc/en-us/community/posts/35507545619346
  • WordPress Admin URL: 
  • Username
  • Password

  Your email must include a link to this thread's URL, otherwise we will be unable to locate your support ticket. Please notify us in this thread when you send us the email.

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  KC George

  • May 12, 2026 06:28

  Hello Aaron,

  Some settings in the LiteSpeed Cache plugin were interfering with the functioning of the Brizy popup. I have selected the "Basic" Caching Preset in Litespeed Cache plugin to fix the issue.  

  

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  Aaron

  • May 12, 2026 06:37

  邮件已发送，请查收。

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  KC George

  • May 12, 2026 06:45

  Hello Aaron,

  I have already worked on your website and have replied to you. Please check my previous comment

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  Aaron

  • May 12, 2026 07:11

  ok，thanks

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