After updating to latest versions, website is broken

Engage Art

• May 04, 2026 20:10

After updating https://t0t5jjb1lb-staging.wpdns.site/ to the latest versions of Brizy Free and Brizy Pro, the website appears with broken images and weird characters displaying... How do we resolve this?

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• 

  KC George

  • May 05, 2026 06:35
  • Edited

  Hello Engage Art,

  To fix the issue with your gallery pages, kindly upload these files to the respective folders using an FTP client like FileZilla or using the File Manager plugin

  • Download the CSS file at https://jmp.sh/XSTZzOUo and uplod it to the folder /wp-content/plugins/brizy/public/editor-build/prod/editor/css/
  • Download the two CSS files at https://jmp.sh/ufDJvmM6 and upload it to the folder /wp-content/plugins/brizy-pro/public/editor-build/prod/css/

  After uploading the above three CSS files, check if gallery pages like https://t0t5jjb1lb-staging.wpdns.site/artist/daniel-zamitiz-sanchez-del-valle/  work well.

  If you have a cache/optimization plugin please deactivate it and check if it fixes issue on the homepage. 

  If you need help with any of the above, kindly give us access to your WordPress dashboard. Please add a new user to your WordPress Dashboard and send the following details to our email: communitysupport@brizy.io 

  • Support Forum link: https://support.brizy.io/hc/en-us/community/posts/35315697031314
  • WordPress Admin URL: 
  • Username
  • Password

  Your email must include a link to this thread's URL, otherwise we will be unable to locate your support ticket. Please notify us in this thread when you send us the email.

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  Engage Art

  • May 05, 2026 15:03

  Thanks. The uploading of these CSS files did not seem to make any difference. The gallery page you linked to never had an issue, but if you look at the home page (https://t0t5jjb1lb-staging.wpdns.site/) you can clearly see the issues... especially when comparing to the PROD site (engageart.org)

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  Ariel H.

  • May 05, 2026 15:21

  Hi,

  Could you please provide your site credentials by following the steps outlined in our last email? This will allow us to review the issue more closely on our end.

  Looking forward to your update.

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  Ariel H.

  • May 07, 2026 08:36

  Hi,

  Just following up on my previous email to check if you had a chance to review it. Please let us know when you’re ready to share the details so we can proceed and help you fix the issue.

  We’ve also recently released an update that addresses previously reported issues, so please make sure both Brizy and Brizy Pro are updated to the latest versions.

  

  Let us know if this helps resolve the issue you’re facing.

  Best regards,
  Ariel H.

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  Cadillac News

  • May 12, 2026 15:34

  I had to follow these instructions for a site that failed when upgraded to 2.8.14 and 2.8.8.  Your updates do not contain those files.

  Az

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  Ariel H.

  • May 12, 2026 15:54

  Hi Az,

  Could you please provide temporary administrator access to your WordPress dashboard so we can take a closer look at the issue?

  Kindly send the following details to communitysupport@brizy.io:

  Community post link: https://support.brizy.io/hc/en-us/community/posts/35315697031314
  WordPress Admin URL:  
  Username:  
  Password:  

  We’ll be glad to assist as soon as we have access.

  Best regards,  
  Ariel H.

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  Ariel H.

  • May 14, 2026 16:23

  Hi Az,

  Just following up on my previous email to check if you had a chance to review it. Please let us know when you’re ready to share the details so we can proceed and help you fix the issue.

  Kind regards,
  Ariel H.

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